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Sales & Customer Service Operator

Job Description

As a Sales & Customer Service Operator, you are responsible for converting inbound enquiries into bookings, memberships, and long-term customers while delivering a high standard of customer experience.

You will manage enquiries via phone, email, and text, confidently recommend the most suitable programs, follow up leads, and close sales. This role plays a direct role in revenue growth, class fill rates, and customer retention across all Voyager Tennis locations.

This role suits someone who enjoys sales conversations, follow-ups, and accountability, and who understands that strong customer service and strong sales go hand in hand.

Job Title

  • Sales & Customer Service Operator

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Experience in sales, telesales, or customer service with a strong conversion focus.
  • Confident communicator comfortable closing sales over the phone.
  • Strong follow-up habits and a results-driven mindset.
  • Ability to manage high enquiry volumes in a fast-paced environment.
  • Experience using CRM systems is an advantage.
  • Interest in sport, tennis, or active lifestyles is desirable.
Job Responsibilities
  • Convert enquiries into sales by promoting coaching programs, trials, memberships, court hire, and retail offerings.
  • Proactively follow up warm and cold leads to maximise enrolments and reduce lost opportunities.
  • Upsell and cross-sell programs, memberships, and services based on customer needs.
  • Handle inbound and outbound communication via phone, email, and SMS with professionalism and urgency.
  • Build trust quickly with parents and adult players, guiding them to the most appropriate program.
  • Maintain accurate records in CRM systems (SportLogic / InTennis) to track leads, follow-ups, and conversions.
  • Work closely with the Customer Service & Sales Coordinator to improve conversion rates, scripts, and processes.
  • Handle objections and complaints professionally, turning issues into retention opportunities.
  • Ensure accurate invoicing, registrations, and attendance records to support smooth operations.
  • Represent the Voyager brand with consistency, energy, and professionalism.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, OR TANJAY CITY.

Good luck and God Bless!