This Agreement is between You (“the client”) and WrkPod (ABN 686 19 507 149), also referred hereafter as “us”, “we” or “our”.
1. Services
a. Recruitment
WrkPod will assist you in hiring an offshore staff member by providing you with a shortlist of suitable applicants based on a job description you’ve provided. Unless otherwise arranged, three (3) candidates will be provided to you in the form of pre-recorded video interviews. If the candidates are not suitable for your role, we will ask for a short meeting to clarify your needs, then we will find a further three (3) candidates to present to you.
In the unlikely event that you are still not satisfied with the candidates presented to you, we will refund half (50%) of the recruitment fee and terminate this agreement.
After finding you a successful candidate we will assist you in negotiating a suitable remuneration package, drafting a formal offer letter and producing an employment contract that meets your requirements. We will also help you purchase any equipment that your staff will be using to work with you.
b. Lease of Co-Working Space
After we have helped you to recruit your new staff member, WrkPod will lease you a workspace in our building where your staff can enjoy work in a professional and modern new facility. Your staff member shall enjoy a permanent workstation with access to high speed internet, free flowing coffee and access to an onsite cafe to purchase additional food and beverages at a discounted rate.
As part of your service fee WrkPod will provide your staff member with access to join a monthly social gathering we call “Fri-Yay” in order to build a sense of community and a positive work environment for your staff member.
2. Advice & Support
In addition to the physical office infrastructure we also provide access to advice and support on outsourcing and managing your team members. This includes access to our CEO, Kody Thompson for strategic advice around scaling and structuring your team, recruitment advice from our team of expert recruiters, an office manager for day-to-day support, our IT Manager for IT service requirements, and legal support from Jong Benedian, our Operations Manager and qualified Lawyer. Requests for such support can be made to info@wrkpod.com.
3. Payment
a. Recruitment Fee
We charge a once-off recruitment fee of $695 USD which includes;
- Assistance finalising your job description
- Writing and posting your job advertisement online
- Digital advertising budget for Facebook and other ads platforms
- Collating and shortlisting suitable applicants
- Interviewing applicants and checking their references
- Producing video interviews to assist in selecting your candidate
- Facilitating interviews between you and any chosen applicants
- Producing your offer letter and contracts to employ the staff membe
Our recruitment fee shall cover the costs of hiring one staff member only. However, any subsequent hires come with a $200 discount.
In the event that we are not able to find a suitable applicant for your role, we will refund 50% of the recruitment cost.
b. Ongoing Service Fee
Once hired, the Ongoing Service Fee of $68 USD / week shall be payable and due at the beginning of each week. Such payments are non-refundable and no credit shall be given for partial weeks unused.
3. 12-Month Lock-in Period
By recruiting a team member through WrkPod you agree to lease a desk with WrkPod for a minimum of twelve (12) calendar months, counted from the first day of work for each staff member.
4. Early Cancellation
During your initial twelve (12) month period, if you choose to cancel your contract with WrkPod, you will be required to pay a cancellation fee of $600USD or the remaining months of your desk lease (whichever is lesser). You are not able to assign your desk to another WrkPod client.
5. Auto Renewal
At the end of the initial twelve (12) month period, this contract will automatically be renewed for the same period.
The Ongoing Desk Fee may increase each calendar year to cover worker pay increases, inflation, and increases in commercial office rent. Yearly increases will not exceed 5% per annum.
30 days prior to the automatic renewal date we will send you a notice of renewal and highlight any changes to our fees or this agreement. However, should you wish not to renew the service, you may request before the end of the 12th month to end your contract with us or convert the contract to a quarterly agreement.
There is a surcharge of 20% for quarterly contracts.
6. Payment Methods
All payments are taken via credit card through Stripe, our third party secure payment provider and no other payment methods are available. Purchase notifications are supplied automatically via Stripe and tax receipts are supplied upon request: finance@WrkPod.com. If you wish to update your credit card details with us please use the online form found at https://www.WrkPod.com/update-card-details/
7. 3-Month Replacement Guarantee
If a staff member needs to be replaced during their first three (3) months with you, we will re-recruit for that team member free of charge provided;
- The request for replacement is made in writing to hello@WrkPod.com within 3 months of their hiring,
- The need for termination was because of the staff members poor performance and not the result of neglect on your side (eg: not paying them)
- This is the first time you have used the three (3) month guarantee for this role as this privilege can only be used once for every job position ordered and paid.
WrkPod will add one (1) month’s credit on your account during this period to allow time for our recruiters to present you with new candidates for your role. Then your desk lease payments will continue as normal.
8. Assumption of All Responsibilities to the Staff
By agreeing to these terms, you likewise undertake to assume all responsibilities towards the staff that WrkPod helps you hire, and hereby absolve and clear WrkPod from any liability in relation to the contract of services you have entered into with such staff.
9. Assignment
WrkPod reserves the right to assign this Agreement at any time.
10. Warranties
WrkPod and/or its assignee does not guarantee any type of profit or response from above-said services.
WrkPod and/or its assignee does not warrant nor assume any liability for the use of this service and/or the performance of the staff hired by the client.
11. Termination
a. By The Service Provider
The service provider can terminate this agreement at any time if;
- Service Fees are overdue for more than fourteen (14) days from its due date, or
- If the Service Provider believes that the Client is utilising the staff member hired through WrkPod to engage in activities or behaviours that could be deemed as illegal, unethical or negligent.
- If the client is found to be soliciting staff away from other WrkPod clients or causing damage to the WrkPod culture or community.
- For terminations of any other kind the Service Provider must provide the client with a Notice Of Termination in writing at least thirty (30) days prior to the desired effective date.
b. By The Client
The Client can request to terminate this agreement by completing the feedback form found at www.wrkpod.com/cancellation at least thirty (30) days prior to the desired effective date. If the client is cancelling at the end of their contracted term there will be no additional expenses for cancellation. For cancellations mid-term please see Section 4. Early Cancellation.
12. COVID Safety Protocols
If a COVID-19 or any other disease outbreak occurs, all efforts will be made so that your staff member will be able to continue work by isolating specific areas and floors. If the government or local authorities order all staff to work-from-home, we will help your staff member transition to such a work arrangement as quickly as possible, until restrictions are lifted. This includes providing your staff member with adequate home internet access up to the cost of US$30/month per staff member.
The client will be required to continue to pay their service fee in such an event.
The safety of your staff member as well as their availability to your organisation is of the highest priority. As such, our office strictly follows all local COVID health directives and are subject to local auditors to ensure we exceed all requirements.
If your staff member is unwell at the office with COVID symptoms they will be sent home and ordered to test and self-isolate until results are received. If positive they will be asked to stay at home for the mandated period.
13. Purchasing Equipment
If you hire a staff member and he/she doesn’t have the necessary equipment to properly work, we can assist you in purchasing equipment for him/her to use.
Any equipment you purchase will be considered your property but can be left permanently in our facility at your team members workstation.
Whilst WrkPod provides 24 hour security guards, CCTV and other security measures in order to keep our facilities safe, WrkPod is not able to provide any guarantee to the security of your equipment. As such, we recommend any equipment purchased is permanent in nature so that it can be fixed to your workstation and that a healthy level of caution is given when providing your staff with new equipment.
If you would like to purchase equipment for your staff member please visit our online store at shop.wrkpod.com
14. IT Support
Our IT Support services are limited to the physical setup of computers, basic troubleshooting, and internet connectivity issues. Other requests such as advanced IT troubleshooting, remote access requirements, software installation or hardware upgrades will need to be done either remotely by your own IT team or contractor, or via IT contractors that can be recommended in Dumaguete. Such service requirements may incur additional fees.
15. Non-intervention with Client and Staff Member’s Relationship
Whilst we provide advice and boots-on-the-ground support for you as you scale your team, we do not supervise your staff member’s work, provide monitoring of their performance, or control their attendance. We can assist you with advice on effectively managing your staff member, provide you with access to the Time Doctor software for monitoring attendance and performance and keep a proactive eye out for any issues we may spot on your behalf, however, you are solely responsible for the performance of your staff member. We will not intervene in your work relationship with your staff member.
16. Additional Hires
When the number of tasks to be completed by your staff member exceeds the number of 15 regular standard operating procedures (SOP), it is recommended that you consider hiring an additional team member. This will ensure you are able to mitigate the risk of having all your “offsite” tasks managed by a single person. As soon as you feel you could be approaching this point, please contact us at hello@WrkPod.com so we can assist you with your next hire.
17. Client-Side Recruiting & Growing Your Team
Please keep WrkPod informed of your team’s growth plans to ensure we have the space to accommodate your growth. We recommend, where possible, give us two (2) months notice of your intention for any significant growth.
If you intend on engaging in your own recruitment to bring staff into the WrkPod facility please let us know prior to posting ads, or encouraging your existing team to collate candidates. This is to ensure we are aware of any desk requirements you are soon to require, as well as protecting you from local talent that are known to WrkPod as previously causing trouble for other clients. WrkPod cannot guarantee availability of desks without suitable prior notice.
Clients are not permitted to encourage or solicit staff away from other WrkPod clients.
18. Right to Change
WrkPod reserves the right at any time, and from time to time, to change the terms and conditions of this Agreement, including but not limited to, the rates or services provided. Any change will become effective on the date specified in a notice.
19. Notices
All notices, requests, demands, and other communications under this Agreement shall be in writing and shall be deemed to have been given on the date of delivery: (1) if delivered personally to the party to whom notice is to be given; (2) if sent by electronic mail with a cc: to sender; or (3) on the third day after mailing by express mail.
