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Travel Administrator

Job Description

Are you a highly organized administrative professional with a sharp eye for detail and a passion for the travel industry? Expedition Partners is seeking a dedicated Virtual Assistant – Travel Administrator to join our team. In this role, you will be the backbone of our booking and payment processes, ensuring our consultants are supported and our clients experience seamless journeys from start to finish.

Job Title

  • Travel Administrator

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • System Experience: Familiarity or hands-on experience with Monday.com, Google Suite (highly preferred).
  • Uncompromising Accuracy: A passion for maintaining clean, complete, and organized database files.
  • Time Management: Exceptional organizational skills to handle long-lead bookings and time-sensitive reminders without letting things slip through the cracks.
  • Professionalism: Strict adherence to company procedures, workflows, and client confidentiality.
Job Responsibilities
  • Booking & Workflow Administration:
    • Enter new bookings into Monday.com and Travelog within one business day of receipt.
    • Check and upload the booking invoices correctly.
    • Update booking statuses accurately throughout the entire booking lifecycle.
    • Manage workflows, diary reminders, and milestone tasks at the appropriate times to ensure zero missed critical dates or payment deadlines.
    • Review long-lead bookings in accordance with company procedures.
    • Complete all operational checklists accurately and in full.
  • Payment Management:
    • Follow up and complete deposit payment reminders on schedule.
    • Issue client receipts within one business day of receiving payment.
    • Send final payment reminders in strict accordance with company timelines.
    • Record of final payments accurately within Travelog.
  • Consultant Support & Quality Control:
    • Respond to internal consultant requests within one business day.
    • Proactively notify consultants when deposits or final payments are received.
    • Provide timely updates on outstanding tasks, missing arrangements, and potential booking issues.
    • Maintain an exceptional data accuracy rate of 99% or higher across all client files.
    • Ensure all supplier communications and booking confirmations are documented correctly.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!