Job Description
As a Group Assistant – Tier 1, you’re not just handling admin — you are the engine room of our accounting team. You’re the one who ensures our structures are correct, our processes are sharp, and our client experiences are seamless. You bring precision, proactivity, and energy to every detail, supporting our accountants so they can focus on guiding clients toward their goals.
Your ability to manage complexity, spot opportunities for improvement, and confidently own your work makes you a vital part of delivering our promise to help clients achieve their dreams.
Job Title
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Tier 1 – Group Assistant
Work Schedule
- Day Shift
Job Qualifications/Requirements
- A proactive and solutions-focused mindset with a love of problem-solving and process improvement.
- Meticulous attention to detail the ability to juggle multiple priorities as well as strong organisational skills.
- Deep experience in professional services or accounting administration.
- Excellent communication skills and a client-first attitude as well as the ability to manage priorities in a fast paced environment.
- Confidence working with cloud software platforms like XPM, FYI, NowInfinity, and Microsoft Excel as well as the ATO portal.
- A collaborative, can-do approach and eagerness to support your team.
Job Responsibilities
- Entity & Corporate Services: Establish and manage entities, structural changes, and maintain records in NowInfinity.
- Tax & Business Registrations: Register clients and entities for tax and business obligations (TFN, ABN, GST, etc.).
- Client Lifecycle Management: Set up, close, and regularly check in with clients.
- Client Software & Tools Management: Manage client software subscriptions and staff access permissions.
- Proposal Management: Prepare proposals for services and subscriptions.
- Production & Job Management: Maintain job schedules, monitor workflow, and support clean-up activities.
- Billing & Invoicing: Draft and send invoices; resolve billing issues.
- Planned Job Administration: Create and track checklists for recurring work.
- Reporting & Insights: Prepare workflow reports and lead meetings with follow-ups.
- Compliance & Lodgements: Support compliance lodgements and track overdue items.
- Template & Process Maintenance: Update templates and improve workflow procedures.
- Team Collaboration & Culture: Lead team meetings, support training, and assist with ad hoc requests.
Good luck and God Bless!