Job Description
We are seeking a dedicated and experienced Technical Support (Mechanical) to join our team at Wrkpod Dumaguete, supporting a national team across Australia (head office in Sydney). In this role, you will be responsible for providing exceptional technical support to our Australian clients, addressing their mechanical engineering needs, and ensuring customer satisfaction. This position requires mechanical engineering or mechanic experience and excellent communication skills.
Job Title
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Technical Support (Mechanical)
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Proven experience in mechanical engineering or as a mechanic.
- Strong understanding of mechanical systems, components, and troubleshooting techniques.
- Excellent communication skills, both written and verbal, in English.
- Ability to work independently and manage multiple tasks.
- Proficiency in using support ticketing systems and remote support tools is a plus.
Job Responsibilities
- Provide technical support to clients via phone, email, and remote assistance.
- Diagnose and troubleshoot mechanical issues related to our products and services.
- Collaborate with engineering teams to resolve complex technical inquiries.
- Document and track customer interactions and resolutions using our support system.
- Conduct training sessions for clients on product usage and maintenance.
- Stay updated on product knowledge and industry trends to provide informed support.
- Assist in the development of support documentation and FAQs.
Good luck and God Bless!