Job Description
WrkPod is seeking a vital leader for the Team Lead position, responsible for managing the team and ensuring exceptional service delivery. This role involves overseeing daily operations, driving team performance, and implementing best practices to meet needs effectively. The ideal candidate will possess strong leadership skills, a keen understanding of service excellence, and the ability to thrive in a fast-paced environment. By fostering a culture of continuous improvement and innovation, the Team Lead enhances the overall experience and contributes significantly to the organization’s goals of operational excellence and growth.
Job Title
Team Leader
Work Schedule
- Day shift
Job Qualifications/Requirements
- Proven experience in team management.
- Strong leadership and interpersonal skills.
- Excellent communication abilities.
- Capacity to multitask and perform under pressure.
- Proficiency in relevant software applications.
Job Responsibilities
- Conduct monthly performance reviews and provide constructive feedback to team members.
- Lead client debriefing and surveys to identify areas for service improvement.
- Encourage and support the professional growth of team members through training and mentorship.
- Develop and execute new ideas and strategies to enhance service delivery.
- Manage team performance evaluations and motivate team members to achieve their best.
- Provide personalized assistance and resolve issues while striving for continuous improvement.
- Maintain high service standards through regular feedback collection and quality assessments.
- Coordinate with other departments to ensure seamless service delivery.
- Analyze data and report on key performance indicators (KPIs).
Good luck and God Bless!