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Team Leader / General Manager

Job Description

We are seeking an experienced Team Leader / General Manager to lead our 10- person offshore team (sales, marketing, and operations). This role sits directly under the CEO and is responsible for day-to-day performance, accountability, and culture across the team.

The ideal candidate will have 5–10 years’ leadership experience (BPO, call centre, or team environment) and a proven ability to:

● Drive results,

● Build accountability, and

● Have the tough conversations when needed.

Job Title

  • Team Leader/General Manager

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • 5–10 years of proven leadership experience (BPO, call centre, or equivalent).
  • Prior experience as a Shift Supervisor / Team Leader / Operations Manager.
  • Bachelor’s degree in Business, Management, or related field preferred.
  • Strong English communication (written and verbal).
  • Confident performance manager with the ability to lead younger staff
  • Excellent organisational, analytical, and problem-solving skills.
  • Comfortable working with dashboards, KPIs, and data-driven management.
  • Familiarity with team tools (Monday.com, ActiveCampaign, Google Workspace).
Job Responsibilities
  • Team & Performance Leadership:
    ● Lead, coach, and mentor a 10-person team across sales, marketing, and operations.
    ● Set clear KPIs and monitor daily/weekly performance (and establish reporting Dashboards for Sales, Marketing & team functions).
    ● Apply “carrot and stick” management — reward strong performance while holding underperformers accountable.
    ● Conduct regular 1:1s, evaluations, and improvement plans.
  • Operations & Systems:
    ● Oversee day-to-day operations of the PH team, ensuring productivity and efficiency.
    ● Spot inefficiencies and proactively optimise processes.
    ● Administer payroll and wages for the PH team.
    ● Ensure alignment with company strategy, three-month and nine-month plans.
  • Communication & Reporting:
    ● Act as the primary bridge between the CEO (Australia) and the PH team.
    ● Run structured team meetings and daily/weekly check-ins.
    ● Deliver dashboards and progress updates to leadership.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!