Job Description
The Service Coordinator establishes and maintains relationships with our clients and connects their needs to appropriate allied health professionals. This role involves planning appointments, maintaining records, scheduling health professionals, and ensuring clients receive exceptional and timely healthcare.
To excel as a Service Coordinator, you should be service-oriented with strong organizational and record-keeping skills. Effective problem-solving, communication, and interpersonal skills are essential, along with the ability to engage with clients empathetically and compassionately.
Job Title
- Service Coordinator – Admin Support
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Passionate about health and well-being.
- Excellent written and verbal communication skills.
- Dedicated to clients and their needs.
- A good listener and people-oriented.
- Strong organizational and leadership skills.
- Flexible, team player.
- Experience in a customer service role.
- Proven track record in a similar role.
- Strong administration, organizational, and communication skills.
- Proficient in the use of a PC, including software and systems.
- Experience in rostering (desirable).
- Act in accordance with OHS legislation and TCMM workplace health and safety policies at all times.
Job Responsibilities
- Liaise with clients, their guardians, and family members as needed.
- Assess clients’ service needs and link them to the appropriate resources and providers.
- Manage inbound and outbound phone calls to build and maintain trust and rapport with internal stakeholders and clients.
- Advocate for timely, cost-effective services and address issues that arise during service delivery.
- Schedule appointments, manage phone inquiries, and track client service records.
- Monitor the services provided and stay informed about any new or discontinued services.
- Evaluate service quality and identify areas for improvement.
- Regularly follow up with clients to assess satisfaction.
- Respond to complaints and resolve issues or match clients with more suitable services.
- Develop and implement staff work schedules and rosters.
- Ensure therapist rosters are complete and accurate, including timely data entry.
- Collaborate effectively with Support Office staff and team members.
- Meet regularly with management to provide reports and statistics as needed.
- Assist with scheduling around the leave requirements of allied health professionals.
- Maintain up-to-date client profiles.
- Deliver excellent customer service within the support office.
- Follow up with new clients to secure ongoing bookings.
- Ensure all new and existing clients have a completed OHS form.
- Upload all health forms to client files.
- Record client feedback in their profiles.
- Confirm client appointments daily and liaise with allied health professionals to confirm schedules.
- Perform other duties and responsibilities as required by the Clinical Services Integration Manager.
- Contribute to the achievement of TCMM’s strategy through participation in special initiatives and programs.
- Build skills and capabilities in yourself and others.
- Comply with TCMM policies and procedures at all times.
- Demonstrate behaviors in accordance with TCMM’s values of Commitment, Respect, Service, Trust, and Care.
Good luck and God Bless!