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Sales Customer Service

Job Description

Become the ultimate bridge between our customers, sales team, and dispatch operations in a fast-paced, high-impact environment. Your mission is simple: deliver fast, proactive support that makes doing business with us completely effortless. Step up, hit your onboarding milestones, and unlock an exclusive, fully funded trip to Australia for advanced hands-on training.

Job Title

  • Sales Customer Service

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Language Skills: Excellent spoken and written English, with strong confidence in communicating over the phone with Australian customers using appropriate slang and terminology.
  • Professional Experience: Prior background in customer service, sales support, order processing, administration, or managing ERP/CRM systems.
  • Software Skills: Previous experience with Odoo ERP/CRM is highly desirable (training can be provided for fast learners), alongside strong general computer and data-entry skills.
  • Operational Strengths: High attention to detail, strong time-management capabilities, and the ability to balance multiple priorities in a high-volume environment without sacrificing accuracy.
  • Core Personal Attributes: Proactive mindset, high personal accountability, ownership over tasks, calm composure under pressure, and a strong drive to support customers and teammates.
Job Responsibilities
  • Incoming Calls & Customer Service: Answer calls promptly, communicate clearly with Australian customers, develop an understanding of Australian slang and terminology, and take complete ownership of customer enquiries.
  • Email Management: Monitor incoming emails, acknowledge or respond within 2 business hours, prioritize urgent enquiries, and perform internal follow-ups.
  • Order Entry & Management: Enter orders accurately, verify pricing and delivery details, provide Estimated Dates of Dispatch (EDD), and proactively track open orders.
  • Daily Dispatch Coordination: Attend daily morning dispatch meetings, identify potential delays, obtain updated dispatch dates, and inform affected customers proactively before they need to reach out.
  • Freight Tracking & Carrier Follow-Up: Track customer deliveries, liaise with freight carriers for delayed shipments, provide updated ETAs, and escalate major issues when necessary.
  • Sales Enquiries & Quotations: Respond to sales enquiries, prepare and send accurate quotations, track quote outcomes, and route follow-ups to appropriate Sales Representatives.
  • Sales Representative Support: Provide office-based assistance by logging rep notes, updating customer records, sending pricing and product samples, and handling urgent requests while reps are traveling.
  • Product & Systems Knowledge: Continually build knowledge on core products and leverage systems like Odoo ERP/CRM for order entry, contact management, task assignments, and activity tracking.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE  CITY, OR TANJAY CITY.

Good luck and God Bless!