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Sales & Customer Service Operator

Job Description

As a Sales & Customer Service Operator, you will play a crucial role in driving revenue growth and ensuring outstanding customer experiences across all Voyager Tennis locations. You will be responsible for managing inquiries via email, text, and phone, proactively promoting our programs, converting leads into sales, and fostering long-term customer relationships. Your ability to engage with potential and existing clients, identify their needs, and provide tailored solutions will directly contribute to our business growth and customer satisfaction.

Job Title

  • Sales & Customer Service Operator

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Proven experience in sales, customer service, or business development roles.
  • Strong communication and persuasion skills with the ability to engage and convert potential customers.
  • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
  • Experience with CRM systems is a plus.
  • A passion for sports, tennis, or active lifestyles is desirable.
Job Responsibilities
  • Drive sales and revenue growth by proactively promoting coaching programs, bookings, trials, court hire, and equipment sales.
  • Convert inquiries into bookings by effectively engaging with prospective customers and following up on leads..
  • Upsell and cross-sell programs and services based on customer interests and needs.
  • Maintain a high standard of customer service through various communication channels (email, phone, text), ensuring a positive experience for all customers.
  • Follow up with potential customers who have inquired but not yet enrolled, maintaining strong customer relationships to maximize retention.
  • Administer and manage our CRM systems (Sportlogic/InTennis) to track customer interactions, inquiries, and sales opportunities.
  • Handle customer complaints professionally, working closely with the Head of Marketing, Sales & Customer Experience to resolve issues while identifying opportunities for service improvements.
  • Ensure accurate invoicing, registration pack updates, and class attendance records to support seamless operations.
  • Uphold company values of excellence, integrity, and fun in all interactions.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at TANJAY CITY. 

Good luck and God Bless!