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Sales & Customer Service Coordinator

Job Description

Are you great with people, confident on the phone, and love getting things done? We are looking for a friendly, proactive, and organised Sales & Customer Service Coordinator to join our team.

This is more than a typical customer service role. You will play an important part in turning enquiries into sales, building great customer relationships, and making sure every booking runs smoothly from start to finish.

If you are someone who enjoys talking to people, solving problems, following up opportunities, and keeping things organised, you could be a great fit for our team.

Job Title

  • Sales & Customer Service Coordinator

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Previous experience in sales, customer service, bookings, reservations, administration, hospitality, tourism, or events is highly regarded.
  • Around two (2) years of experience in a similar role would be an advantage, but attitude, communication skills, and the ability to learn are just as important. This role focuses on inbound leads.
  • Excellent at communicating in English, both written and verbal, with the confidence to communicate naturally and professionally with Australian customers.
  • Confident on the phone and comfortable having conversations that lead to sales.
  • Proactive and sales-focused; you do not wait for opportunities to come to you.
  • Friendly, positive, energetic, and genuinely enjoys helping people.
  • Highly organised with excellent attention to detail.
  • A quick learner and confident problem-solver.
  • Comfortable managing multiple enquiries and priorities in a busy environment.
  • Reliable, independent, and able to take ownership of your work.
  • Tech-savvy and comfortable learning systems such as GoHighLevel, ClickUp, and Google Workspace.
  • Interested in learning new technology, including AI and automation.
  • Flexible to work the occasional weekend during particularly busy periods.
Job Responsibilities
  • Handle customer enquiries by phone and email, providing friendly, professional, and knowledgeable service.
  • Understand what customers need and confidently recommend the right products or services.
  • Prepare quotes and convert enquiries into sales through proactive follow-up and great customer service.
  • Manage bookings and customer information, ensuring everything is accurate and up to date.
  • Coordinate with suppliers and service providers to make sure bookings are confirmed and run smoothly.
  • Manage follow-ups, including pending enquiries, tentative bookings, payments, and customer requests.
  • Use customised CRM, task management tools, and our booking system to manage leads, customer information, and daily tasks.
  • Embrace AI, automation, and technology to find smarter ways to improve efficiency, customer service, and sales.
  • Identify opportunities to enhance our processes, systems and customer experience and help implement improvements.
  • Pitch in across the business, helping with administration, projects, and other tasks when needed.

To Apply, please create your profile at air.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY. 

Good luck and God Bless!