Job Description
We are a mobile Children’s Entertainment Company. As a small team of 5 full-time staff and 30 entertainer contractors, our mission is to create magical events for children while relieving parents of the stress so they can fully enjoy their child’s special day. We organize a wide range of events, from large festivals to intimate birthday parties, specializing in discos, science shows, slime workshops, and plaster painting activities.
As a Sales and Office Administrator, you will serve as the first point of contact for clients, ensuring their needs are met with exceptional customer service while managing key administrative tasks to support our operations. We are seeking a proactive and detail-oriented individual for this role.
Job Title
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Sales and Office Administrator
Work Schedule
- Day Shift
Job Qualifications/Requirements
- With at least 3 – 5 years of related working experience.
- Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
- Excellent attention to detail and organizational skills.
- Proficiency in Microsoft Office, including Word and Excel.
- Familiarity with Servicem8, Mailchimp, Canva, TryBooking, and WordPress is advantageous but not essential (training will be provided).
- Customer-focused mindset with a passion for providing outstanding service.
- Problem-solving skills and a positive, “can-do” attitude.
Job Responsibilities
- Our software booking system is Servicem8, knowledge in this system would be advantageous, however not essential as training will be provided.
- Respond to customer inquiries with professionalism, using templates as a guide while tailoring responses to address specific questions.
- Secure bookings and manage customer relationships, ensuring all clients have a seamless experience.
- Communicate effectively via email, phone, and other platforms to address client questions and provide event solutions.
- Generate sales reports, track staff wages, and update data using Microsoft Office (Word, Excel).
- Create newsletters or promotional ads using Canva and send them through Mailchimp.
- Create blogposts and marketing materials using WordPress.
- Use Servicem8 and TryBooking software to manage bookings and organize event details (training available if required).
Good luck and God Bless!