Discover exactly what tasks you can empower offshore staff to complete and grow your business faster than ever before.
Job Description
As a Sales and Customer Service Representative, your role is to be the ambassador of dream weddings. You will guide couples through the process of selecting and booking their ideal wedding venue and experience while ensuring their satisfaction every step of the way. You will help facilitate collaboration between clients and luxury venue partners globally during the booking process. Additionally, you will play a crucial role in documenting processes and contribute to our ongoing training initiatives.
Job Title
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Sales and Customer Service Representative
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Previous experience in customer service or sales is preferred.
- Experience in weddings, events, travel, hospitality, luxury services or another high-consideration sales environment would be an advantage.
- Advanced Written and Verbal English (non-negotiable) are essential. Write in polished, natural and professional English to influence international clients, including couples from Australia, the US, UK, Singapore and other overseas markets.
- A genuine passion for helping people, aiming to unite couples with their family and loved ones for an unforgettable celebration together.
- Intermediate to strong proficiency in learning and using different online apps including Gmail and One Drive. Basic proficiency in Microsoft Word and Excel is a bonus.
- Strong organizational and time management abilities.
- Self-motivated, goal-oriented, and results-driven.
- Ability to work independently and as part of a collaborative team.
- A bachelor’s degree or equivalent experience is preferred.
Job Responsibilities
- Client Engagement: Connect with couples globally who are exploring our platform for their dream wedding venue. Establish positive relationships, provide a personalised experience to better understand their unique preferences. Create a friendly and trusting environment to guide them through the decision-making process.
- Friendly, Helpful and Professional Approach to Sales: Embrace a friendly, helpful and professional demeanour, creating an inviting atmosphere for clients and venue partners. Be the type of person who genuinely loves to help and goes the extra mile to ensure client satisfaction.
- Become a Knowledgeable Product Expert: Develop an in-depth understanding of our global wedding offerings, different travel destinations and how overseas weddings work in general. Use our platform and leverage on the team’s extensive knowledge to help you with this.
- Support the Client Sales Journey: Efficiently manage international inbound leads and follow up to ensure all outstanding enquiries are addressed quickly. Ensure each client’s journey continues to flow and progress quickly. Act as a bridge between clients and our venue partners, ensuring seamless communication and collaboration to facilitate the sales process and minimise interruptions.
- Proposal Preparation & Contract Negotiation: Create personalised proposals and quotes that align with the unique requirements of each couple, detailing selected services, pricing, and any additional options. Collaborate with our venues and clients to negotiate contract terms and pricing where required, to ensure a positive outcome for both parties.
- Communicate Well on Different Channels – Adapt to different communication styles. Have professional and helpful conversations with clients via email, then change gears to a more friendly yet professional manner on our messaging platform and WhatsApp.
- Client Sales Targets: Meet or exceed sales targets and revenue objectives while upholding our values and commitment to clients and venue partners.
- Venue Partner Information & Onboarding: Support the Venue Team in keeping existing venue partner information accurate and up to date, ensuring the platform reflects current offerings and that client quotes are based on reliable information. You will also assist with onboarding new venue partners to help expand our portfolio and ensure we can offer the right venue options for each client’s needs.
- Super Helpful Team Player: Be ready, open and willing to help out your colleagues whenever the team needs a hand. Be open to learning new things across different parts of the business. At MOW, we are constantly innovating and building new products and processes to make it easier for people to come together. We are a small team of high performers, and have a strong culture of supporting each other whenever needed.
- Documentation: Contribute to the development and maintenance of process and procedure documentation for Global Wedding Sales and Customer Service, ensuring best practices are captured for future training purposes. .
Good luck and God Bless!