Job Description
We are a rapidly growing direct-to-consumer furniture design and online retailing business based in Sydney, Australia. We design award-winning products and offer exceptional customer service, evident by our external 5-star rating on Product Review. We’re currently expanding in Australia with plans to expand globally. Join our dynamic team and contribute to our growth and success while enjoying a collaborative and innovative work environment.
Job Title
- Sales Administration
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Excellent English communication skills, both verbal and written.
- 2-5 years of experience in a similar administrative/customer service/sales role.
- Self-driven and proactive with a strong work ethic.
- High emotional intelligence and interpersonal skills.
- Excellent time management and organizational skills.
- Proficient in Microsoft Excel/Google Sheets.
- Experience in building out standard operating procedures.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Experience working with Australian businesses and/or clients (desired).
Job Responsibilities
- Liaise with customers via chat/email for sales, after-sales care, and support.
- Ensure exceptional customer satisfaction and maintain our 5-star review rating.
- Create and update standard operating procedures and documentation.
- Manage and respond to common live chats, emails, and social media messages.
- Organize gifts and hampers for customer appreciation.
- Generate and manage sales and courier quotes and bookings.
- Monitor, forecast, and reorder stock levels.
- Prepare and maintain spreadsheets for cash flow, financial models, and inventory.
- Conduct online research and maintain training manuals.
- Update and optimize the website, including images, content, and shipping rates.
- Create and manage email campaigns using Klaviyo.
- Oversee freelance workers’ task lists and recruit freelancers as needed.
- Generate and analyze business performance reports from various analytics tools.
- Manage warranty claims and service call-outs.
- Handle general administrative tasks, including data entry, invoice checking, and travel itinerary preparation.
Good luck and God Bless!