We're Hiring

Sales Administration

Job Description

We are a rapidly growing direct-to-consumer furniture design and online retailing business based in Sydney, Australia. We design award-winning products and offer exceptional customer service, evident by our external 5-star rating on Product Review. We’re currently expanding in Australia with plans to expand globally. Join our dynamic team and contribute to our growth and success while enjoying a collaborative and innovative work environment.

Job Title
  • Sales Administration
Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Excellent English communication skills, both verbal and written.
  • 2-5 years of experience in a similar administrative/customer service/sales role.
  • Self-driven and proactive with a strong work ethic.
  • High emotional intelligence and interpersonal skills.
  • Excellent time management and organizational skills.
  • Proficient in Microsoft Excel/Google Sheets.
  • Experience in building out standard operating procedures.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Experience working with Australian businesses and/or clients (desired).
Job Responsibilities
  • Liaise with customers via chat/email for sales, after-sales care, and support.
  • Ensure exceptional customer satisfaction and maintain our 5-star review rating.
  • Create and update standard operating procedures and documentation.
  • Manage and respond to common live chats, emails, and social media messages.
  • Organize gifts and hampers for customer appreciation.
  • Generate and manage sales and courier quotes and bookings.
  • Monitor, forecast, and reorder stock levels.
  • Prepare and maintain spreadsheets for cash flow, financial models, and inventory.
  • Conduct online research and maintain training manuals.
  • Update and optimize the website, including images, content, and shipping rates.
  • Create and manage email campaigns using Klaviyo.
  • Oversee freelance workers’ task lists and recruit freelancers as needed.
  • Generate and analyze business performance reports from various analytics tools.
  • Manage warranty claims and service call-outs.
  • Handle general administrative tasks, including data entry, invoice checking, and travel itinerary preparation.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, NEGROS ORIENTAL

Good luck and God Bless!