Job Description
We are seeking a Sales and Administration Assistant to play a crucial role in managing and processing customer and supplier orders, as well as handling various administrative tasks to ensure smooth operations within the company. This position requires proficiency in accounting software and excellent communication skills to interact with customers and suppliers effectively.
Job Title
Sales & Administration Assistant
Work Schedule
- Day shift
Job Qualifications/Requirements
- Fluent in English with excellent written and verbal communication skills.
- Experience with accounting software or similar platforms is required.
- Proficiency in office productivity tools and documentation management systems.
- CRM system experience is highly desirable but not essential.
- Business bookkeeping qualifications or equivalent experience are desirable but not mandatory.
- Proven experience in a similar role is required.
- Ability to work independently and unsupervised is essential.
- Strong attention to detail and accuracy in data entry.
- Excellent planning and organizational skills.
- Commitment to maintaining confidentiality and demonstrating honesty.
- Strong teamwork and collaboration abilities.
- Focused on delivering excellent client service and building professional relationships.
Job Responsibilities
- Process and manage customer and supplier orders using accounting software.
- Confirm orders with customers and provide delivery updates.
- Coordinate with suppliers for timely delivery and resolve order issues.
- Generate and issue invoices upon order fulfillment or service completion.
- Maintain warranty database and ensure pricing accuracy.
- Log and process Repair Materials Authorizations (RMA) and service requests.
- Schedule technical support or field technicians.
- Communicate service progress and resolutions to customers.
- Process invoices for service tasks promptly.
- Update and maintain the company’s CRM with accurate information.
- Manage customer enrollments in automations and marketing campaigns.
- Follow up on pending tasks, queries, or updates with customers and suppliers.
- Assist in content creation for blogs, newsletters, and social media.
- Monitor and report on marketing campaign performance.
- Update website and social media channels with engaging content.
- Maintain and standardize company documentation and office procedures.
- Prepare monthly account statements and overdue payment reminders.
- Manage support contract invoicing and assist with quotes and proposals.
- Track project progress and assign tasks in the project management system.
- Provide logistical support for team travel, meetings, and events.
- Prepare reports on sales, services, and marketing performance.
- Analyze data to identify trends and improvement opportunities.
- Conduct training for new team members on company systems.
- Identify opportunities for process automation or improvement.
Good luck and God Bless!