Job Description
This role will focus primarily on tenant payable debtor control, with a secondary focus on tenant communications, and be responsible for monitoring arrears, assisting with tenant account queries and reconciliations, and supporting other tenant-related queries and communication, (as is currently done within the Shopping Centre portfolio support team), ensuring a high standard of service and accuracy. Proficiency with the Yardi Voyager platform is essential.
Job Title
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Admin Virtual Assistant
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Minimum 2–3 years’ experience in a similar role within commercial property administration.
- Demonstrated proficiency in Yardi Voyager property management software.
- Strong understanding of debtor control processes, ideally in a property or trust accounting context.
- Excellent written and verbal communication skills.
- Strong attention to detail, numerical accuracy, and time management.
- Ability to work independently and collaboratively in a on-site team environment.
- Proficient in Microsoft Office, particularly Excel and Outlook.
Job Responsibilities
- Monitor and manage tenant accounts receivable across the portfolio.
- Proactively follow up on overdue accounts and escalate issues where necessary.
- Assist with reconciling tenant ledgers and ensure accurate allocation of receipts.
- Liaise with property managers and finance teams to resolve payment discrepancies or disputes.
- Prepare weekly arrears reports and provide commentary on outstanding balances.
- Respond promptly and professionally to tenant queries relating to rent, outgoings, payment terms, and lease obligations.
- Issue notices and correspondence relating to arrears, lease anniversaries, or other tenancy matters as directed.
- Maintain clear records of all tenant interactions and communications in Yardi and relevant platforms.
- Support the onboarding process for new tenants by ensuring all data is accurately captured and billing is set up correctly.
Good luck and God Bless!