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Orders Coordinator

Job Description

The role will involve coordinating customer orders through various stages of our detailed ordering systems and will include, but not be limited to: receiving orders from both B2B and B2C websites and the HO Team; entering all orders into the NetSuite accounting system; using your eye for detail to ensure our systems are followed; applying client payments; entering all addresses into our freight system; sending tracking emails to our customers; adding items to our Shopify website; adding purchase orders into NetSuite; and various other administration-related tasks requested by the Customer Service Manager or Director.

Job Title

  • Orders Coordinator

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Highly organised with excellent attention to detail and a habit of checking and double-checking your work.
  • Strong time management and ability to prioritise tasks independently.
  • Able to stay calm, think on your feet, and manage a busy workload.
  • Strong computer literacy and confidence using Microsoft Office and spreadsheets.
  • Good written and verbal communication skills.
  • Comfortable following step-by-step processes and instructional videos.
  • Flexible, proactive, and willing to learn new tasks and systems.
  • Team-oriented with a positive, can-do attitude.
  • Experience with NetSuite, Shopify, WooCommerce, MYOB, Canva, or similar systems is an advantage.
Job Responsibilities
  • Coordinate and process B2B and B2C customer orders accurately and promptly.
  • Enter and manage sales orders, purchase orders, payments, invoices, and stock information in NetSuite and MYOB.
  • Manage customer emails, freight tracking, order updates, and general customer administration.
  • Maintain accurate product, pricing, stock, and customer records across NetSuite, Shopify, and other systems.
  • Prepare daily, weekly, and monthly sales, AR, stock, and ordering reports.
  • Support the sales, warehouse, Business Development, Office Management, and leadership teams with administrative tasks.
  • Monitor stock levels, out-of-stock and discontinued items, and coordinate updates with the warehouse team.
  • Maintain and update documents, spreadsheets, training materials, price lists, and company records.
  • Use Trello, Google Calendar, WhatsApp, Google Drive, and other communication and productivity tools to stay organised.
  • Identify and report issues with Shopify, NetSuite, or other systems and follow up with developers as required.

To Apply, please create your profile at air.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!