Job Description
At Envirosmart, we value precision, efficiency, and a commitment to exceptional customer service. As an Order Entry Administrator, you will play a vital role in supporting our operations and ensuring customer satisfaction. We offer a dynamic work environment and opportunities for professional growth and development.
The Order Entry Administrator is a crucial role focused on ensuring the accurate and efficient processing of customer orders. This role involves managing documentation, facilitating smooth communication between the production and finance teams, and supporting both internal and external customer needs. The ideal candidate will be detail-oriented, organized, and capable of multitasking in a fast-paced environment.
Job Title
Order Entry Administrator
Work Schedule
- Day shift
Job Qualifications/Requirements
- Strong attention to detail and accuracy in data entry.
- Proficiency in Microsoft Office Suite, particularly Excel and SharePoint.
- Familiarity with inventory-based accounting systems (e.g., MYOB) is advantageous; full training provided.
- Willingness to learn new software, including communication tools like Slack, CRM systems like Maximizer, and Project Management Software like Teamwork.
- Excellent organizational and time-management skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong English communication skills, both written and verbal.
- Problem-solving abilities and adaptability to changing priorities.
- Ability to interpret purchase orders and remember regular customer preferences over time.
- Previous experience in order entry or a similar administrative role is desirable.
- A proactive and detail-oriented approach to managing multiple responsibilities.
- Capability to handle confidential information with discretion.
Job Responsibilities
- Accurately enter customer orders into the system.
- Verify order details and confirm orders with customers.
- Save and organize scanned packing slips, invoices, and related files in SharePoint.
- Ensure proper filing and retrieval of documentation.
- Send invoices to customers and update internal registers.
- Manage the flow of folders related to invoicing and payments in SharePoint.
- Enter customer service cases into the CRM system.
- Update customer details in MYOB and CRM, and manage related emails.
- Generate and save Workflow Spreadsheet files throughout the day.
- Complete daily End of Day reports/Scorecards.
- Perform weekly checks of folders against Workflow Spreadsheets.
- Send order confirmations, dispatch notifications, and approved invoices via email.
- Perform additional reporting and tasks as requested by the Customer Service Manager and Managing Director.
Good luck and God Bless!