Job Description
We are seeking a highly organized and detail-oriented Operations Support Assistant to manage the “engine room” of our New Zealand operations. This role is critical in ensuring that order processing, logistics coordination, and customer communication flow seamlessly.
While this is a junior-to-intermediate position, it requires a high level of digital literacy and the ability to navigate multiple software platforms accurately. Comprehensive training on our internal systems will be provided.
Job Title
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Operations Support Assistant
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Education: Graduate of any 4-year business or related course.
- Software Experience: Previous experience with any CRM (e.g., Salesforce, Zoho) or Accounting software (e.g., Xero, QuickBooks) is highly preferred and will shorten your training period.
- Tools: Proficiency in Microsoft Excel (data collation and basic formulas).
- Location: Must be able to work onsite at the Tanjay Hub.
- Attitude: A proactive learner who is comfortable in a fast-paced, logistics-heavy environment.
Job Responsibilities
- Order Fulfillment: Collate and process New Zealand orders and manage spare parts requests for stores and customers.
- Logistics Coordination: Prepare data for Fliway (freight partner), follow up on order status, and provide customers with accurate tracking details.
- Financial Administration: Use MYOB to complete orders and convert them into invoices once proof of delivery is received.
- CRM Management: Process field requests via Repsly, ensuring parts like filters and globes are dispatched to stores promptly.
- Reporting: Maintain and review Excel spreadsheets for outstanding orders to ensure all deliveries are accounted for and invoiced.
- Team Support: Assist the wider administration and customer service team with operational tasks as required.
Good luck and God Bless!