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Mercantile Collections and Administration

Job Description

This position would suit someone who may not yet have extensive debt collection experience but wants an opportunity to develop a broad range of professional skills.

You may currently be working as a virtual assistant, customer service representative, accounts receivable officer, administrative assistant, or call-center representative and be looking for an opportunity with greater responsibility and long-term development.

We can teach you our collection strategies, systems, and processes. What is much harder to teach is attitude, reliability, initiative, attention to detail, and a willingness to learn.

We want someone who is comfortable saying: “I haven’t done that before, but show me how and I’ll learn it.”

For the right person, the intention is to develop the position beyond basic administration into a trusted role supporting debt collection operations, clients, systems, automation, and the ongoing growth of BCS.

Job Title

  • Mercantile Collections and Administration

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Core Skills: Fluent English (spoken and written) for Australian business calls, strong computer literacy, and high attention to detail.
  • Attributes: Teachable, reliable, sound escalation judgment, and comfortable with technology/AI tools.
  • Experience (Desirable, not essential): Prior background in debt collection, accounts receivable, call centers, CRMs, or legal administration.
Job Responsibilities
  • Collections: Work daily queues; contact debtors via phone, email, and SMS; negotiate payment arrangements; and log promises to pay.
  • Dispute & Legal Handling: Identify disputes, escalate complex cases to Australian management, and prepare legal referral documentation.
  • Administration: Manage the general inbox, enter new accounts, update CRM notes, and generate demand letters and invoices.
  • Investigations: Pull commercial credit reports, conduct debtor background checks, and record findings.
  • Operations Support: Assist with SOP creation, template updates, and testing AI/CRM workflow automations.

To Apply, please create your profile at air.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, TANJAY CITY, OR ILOILO CITY. 

Good luck and God Bless!