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Medical Receptionist

Job Description

This role is ideal for someone with strong communication skills, attention to detail, and the ability to manage patient interactions in a professional and compassionate manner.

The successful candidate will be responsible for answering calls, booking appointments, assisting patients with general enquiries, and supporting the clinic team to ensure a smooth patient experience.

Job Title

  • Medical Receptionist

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Required Skills and Experience:
    • Previous experience in reception, customer service, call centre, healthcare administration, or patient bookings.
    • Excellent spoken and written English.
    • Strong phone manner with the ability to communicate clearly and calmly.
    • High attention to detail and accuracy when entering patient information.
    • Ability to follow instructions, protocols, and booking guidelines.
    • Comfortable using computer systems, online booking platforms, emails, and cloud-based software.
    • Ability to work independently in a environment.
    • Strong time management and ability to prioritise tasks.
  • Preferred Experience:
    • Experience working in healthcare, medical reception, radiology, dental, allied health, or specialist clinics.
    • Experience with appointment booking systems or medical software.
    • Previous experience supporting Australian businesses or Australian patients.
    • Understanding of patient privacy, confidentiality, and professional communication standards.
  • Communication Expectations:
    • Maintain a professional and courteous tone with all patients, referrers, and team members.
    • Communicate clearly with the onsite team regarding booking issues, urgent matters, or patient concerns.
    • Provide timely updates to management when requested.
    • Be available and responsive during rostered working hours.
    • Follow escalation procedures when unsure of how to handle a booking or patient enquiry.
    • Ensure all messages, booking notes, and patient communications are accurate and complete.
Job Responsibilities
  • Answer incoming phone calls in a professional, friendly, and efficient manner.
  • Assist patients with booking, rescheduling, and cancelling appointments.
  • Accurately enter patient details, referral information, and booking notes into the system.
  • Confirm appointment details, preparation instructions, fees, and clinic information with patients.
  • Manage high call volumes while maintaining accuracy and professionalism.
  • Escalate urgent clinical or operational matters to the appropriate onsite team member.
  • Liaise with clinic reception, radiographers, sonographers, and management as required.
  • Ensure patient confidentiality and privacy are maintained at all times.
  • Follow clinic scripts, booking protocols, and internal procedures.
  • Assist with outbound calls, appointment confirmations, and follow-up tasks when required.
  • Provide administrative support to the management team and clinic staff as needed.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, OR ILOILO CITY. 

Good luck and God Bless!