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Inbound Sales & Lead Specialist

Job Description

This role exists to close that gap. As our Inbound Sales & Lead Specialist, you will own every enquiry from the moment it arrives until the prospect holds a direct debit membership or clearly says no.

You will answer inbound enquiries across Instagram DM, Facebook Messenger, website forms, Meta ad leads, and email within 15 minutes during Perth business hours. You will convert conversations into paid intro offer sales in GymMaster by handling standard objections (fitness, flexibility, age, price, or free trial requests), execute structured follow-up cadences (Days 1, 3, 7, and 14), and guide students after class into direct debit memberships.

You will receive approved scripts, automated workflows, and clear direction. This role strictly focuses on sales and lead conversion—you will not handle graphic design, Meta ads, content creation, class timetabling, member complaints, cancellations, or billing issues.

Job Title

  • Inbound Sales & Lead Specialist

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Inbound & Lead Sales Skills: Experience running conversation toward bookings, overcoming objections, and executing multi-touch follow-ups.
  • Speed & Discipline: Ability to reply to enquiries within 15 minutes during business hours and maintain high pipeline accuracy.
  • CRM & System Proficiency: Capability to accurately log bookings, no-shows, and expiry dates in GymMaster and keep pipeline trackers updated.
  • Communication: Ability to follow approved scripts and deliver daily 5-line status reports.
Job Responsibilities
  • First Response: Answer all inbound enquiries (Instagram DM, Facebook Messenger, website forms, Meta ad leads, email) within 15 minutes during Perth business hours.
  • Intro Offer Sales: Convert enquiries into paid intro offer bookings in GymMaster and handle standard objections (fitness, flexibility, age, price, free trials).
  • Follow-Up Cadence: Execute fixed follow-up touchpoints on Day 1, Day 3, Day 7, and Day 14.
  • Membership Conversion: Follow up with students after their first classes to convert intro offers into long-term direct debit memberships.
  • Pipeline Administration: Log every enquiry daily, keep GymMaster updated, and submit a 5-line status report at the end of every working day.
  • Field Intelligence: Submit a brief weekly note on common customer objections, timetable requests, price pushback, or competitor mentions.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at BACOLOD CITY.

Good luck and God Bless!