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Helpdesk Coordinator

Job Description

The Helpdesk Coordinator provides exceptional service and support for the team and delivers a high level of service for our clients around Australia.

This role is often the first point of contact providing welcoming, professional and responsive service.

Contributing to the effective day-to-day operations by supporting the operations and compliance teams, this role is a critical conduit to ensure our business runs smoothly.

Job Title

  • Helpdesk Coordinator

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Excellent written and spoken English.
  • Experience in a service industry managing a varied workload with multiple priorities and strong customer focus and administrative support an advantage.
  • Advanced use CRM systems (ideally Salesforce).
  • Advanced working knowledge of MS Office (particularly Excel).
  • Ability to navigate SharePoint.
  • Advanced analytical skills, with the ability to source data from multiple sources and convert into a streamlined report.
  • The ability to analyse, understand and present data in its simplest form and convert into sound commercial insights.
  • Curious and learning mindset with the ability to ask questions to understand in order to deliver a story opposed to solely data.
Job Responsibilities
  • Client Services & Helpdesk Support:
    • Serve as the first point of contact for clients, subcontractors, and internal teams via phone and email.
    • Provide professional, timely, and customer-focused helpdesk support.
    • Handle enquiries, complaints, and service requests while ensuring prompt resolution or escalation.
    • Coordinate onboarding activities for cleaning operatives, including inductions, schedules, and site access.
    • Maintain accurate client, contractor, and operational records across business systems.
    • Monitor customer satisfaction and maintain detailed communication records.
  • Operations & Administrative Support:
    • Provide administrative and coordination support across multiple client portfolios.
    • Manage scheduling updates, shift changes, site access, and operational requests.
    • Monitor attendance records and investigate scheduling or service exceptions.
    • Prepare operational reports and maintain accurate documentation.
    • Support multiple Client Service Managers (CSMs) as operational priorities change.
    • Identify recurring operational issues and contribute to process improvements.
  • Sales Support:
    • Assist with maintaining CRM records and sales documentation.
    • Support quotation preparation, tenders, and proposal documentation.
    • Coordinate customer enquiries and new client onboarding.
    • Schedule meetings, site inspections, and assist with sales reporting.
    • Support smooth transitions from Sales to Operations.
  • Compliance & Quality Support:
    • Monitor operational compliance and investigate compliance exceptions.
    • Maintain contractor and supplier compliance documentation.
    • Support audits, certifications, and quality management systems.
    • Assist in tracking corrective actions and maintaining compliance records.
    • Prepare compliance reports and support continuous improvement initiatives.
    • Ensure data integrity across compliance and operational systems.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!