We're Hiring

Healthcare Team Leader

Job Description

The Team Leader for Healthcare Virtual Assistants is responsible for supervising a team that provides administrative support to healthcare professionals and organizations. This role ensures that the team delivers high-quality, efficient, and compliant services to clients. The Team Leader oversees daily operations, manages performance, and ensures adherence to healthcare regulations and company policies.

Job Title
  • Healthcare Team Leader
Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
  • Minimum of 3-5 years of experience in a healthcare or virtual assistant environment, with at least 2 years in a supervisory or team lead role.
  • Strong understanding of healthcare regulations and compliance (e.g., HIPAA).
  • Excellent leadership and people management skills.
  • Outstanding communication and interpersonal skills.
  • Proven ability to manage performance and achieve targets.
  • Strong problem-solving and decision-making abilities.
  • Proficient in MS Office and relevant healthcare management software.
Job Responsibilities
  • Lead, mentor, and motivate a team of healthcare virtual assistants to achieve performance goals.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Manage team schedules to ensure adequate coverage and timely completion of tasks.
  • Ensure team adherence to company policies, healthcare regulations (such as HIPAA), and client-specific guidelines.
  • Monitor key performance indicators (KPIs) such as response time, accuracy, and client satisfaction.
  • Identify and implement process improvements to enhance team efficiency and service quality.
  • Handle escalated issues and ensure timely and professional resolution.
  • Maintain a high level of knowledge about healthcare procedures, terminologies, and regulations to assist team members and clients effectively.
  • Ensure the team provides exceptional client service, maintaining a professional and empathetic approach.
  • Develop and conduct training programs to enhance team skills.
  • Create development plans for team members, identifying opportunities for growth and career advancement.
  • Stay updated with industry trends and regulatory changes to incorporate into team training.
  • Prepare and present regular reports on team performance, including analysis of trends and recommendations for improvement.
  • Track and report on team attendance, punctuality, and adherence to schedules.
  • Work closely with other Team Leaders, the Operations Manager, and other departments to ensure seamless operations and effective communication.
  • Participate in client meetings and presentations as required.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, NEGROS ORIENTAL

Good luck and God Bless!