Job Description
We are seeking a highly organised and detail-oriented General Administrator to support our strata management team with insurance renewals and claims administration. This role plays an important part in ensuring that insurance matters across multiple strata properties are managed efficiently, accurately and on time.
You will work closely with our Australian strata managers and assist with coordinating insurance renewals, managing documentation, tracking claims and liaising with insurers and brokers. The role is administrative in nature and requires strong attention to detail, good communication skills and the ability to follow structured processes.
You will join a supportive offshore team environment while working closely with our Australian operations.
Job Title
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General Administrator
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Previous experience in an administrative or office support role.
- Strong attention to detail and accuracy.
- Excellent organisational and time management skills.
- Ability to follow processes and manage multiple tasks simultaneously.
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Ability to work independently while collaborating with a team.
- Reliable internet connection and suitable home office setup.
- Desirable:
• Experience in insurance administration or claims processing.
• Experience working with Australian businesses.
• Exposure to property, real estate or strata management industries.
• Experience using property management or strata management software.
Job Responsibilities
- Insurance Renewals:
• Maintain and update insurance registers for multiple strata properties.
• Prepare renewal information and documentation for insurers and brokers.
• Request and collate renewal quotations from insurance brokers.
• Assist with reviewing renewal documentation to ensure accuracy of property details.
• Prepare renewal summaries for strata managers.
• Issue renewal notices and insurance certificates where required.
• Maintain accurate records of policies, premiums and renewal dates.
• Follow up outstanding documentation or approvals from strata managers or committees. - Insurance Claims Administration:
• Assist with the lodgement of insurance claims with insurers or brokers.
• Gather and organise supporting documentation such as reports, photographs and invoices.
• Maintain a register of all active and completed insurance claims.
• Monitor claim progress and follow up insurers for updates.
• Provide status updates to strata managers regarding claim progress.
• File and maintain claim documentation in the appropriate property records. - General Administrative Support:
• Provide administrative assistance to the strata management team.
• Maintain accurate electronic filing and document management systems.
• Assist with data entry and updates in strata management software.
• Prepare correspondence and standard documentation.
• Monitor shared inboxes relating to insurance matters.
• Ensure all tasks are completed within required timeframes.
Good luck and God Bless!