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E-Commerce Operations Hero

Job Description

As the E-Commerce Operations Hero at WrkPod, you will serve as the central nervous system for our online retail infrastructure, ensuring every customer interaction and backend process functions with clinical precision. You will join a high-performing team dedicated to scaling digital brands and will play a pivotal role in optimizing supply chain workflows to drive measurable growth. Your impact will be felt directly through improved operational efficiency, higher customer satisfaction ratings, and the seamless execution of complex promotional campaigns.

Job Title

  • E-Commerce Operations Hero

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Minimum of 3 years of professional experience in e-commerce operations or digital retail management.
  • Proven expertise in managing backend platforms such as Shopify, Amazon Seller Central, or Lazada/Shopee.
  • Advanced proficiency in Microsoft Excel for data analysis, including the use of VLOOKUPs and pivot tables.
  • Demonstrated experience handling logistics coordination and third-party warehouse communications.
  • Exceptional written and verbal communication skills in English for professional correspondence.
  • Strong problem-solving abilities with a track record of resolving supply chain disruptions under tight deadlines.
  • Familiarity with project management tools such as Asana, Trello, or ClickUp to track operational tasks.
  • Bachelor’s degree in Business Administration, Logistics, Information Technology, or a related field.
Job Responsibilities
  • Manage the end-to-end order fulfillment process across multiple digital marketplaces to ensure timely delivery and accuracy.
  • Monitor inventory levels across various warehouses and coordinate stock replenishment to prevent stockouts or overages.
  • Resolve complex customer inquiries and escalations regarding shipments, product quality, and returns via email and chat.
  • Audit product listings for accuracy in pricing, descriptions, and visual assets to maintain a high conversion rate.
  • Coordinate with logistics partners and freight forwarders to optimize shipping routes and reduce transit costs.
  • Generate weekly performance reports tracking key metrics such as order processing time, return rates, and seller ratings.
  • Collaborate with the marketing team to execute store-wide promotions and seasonal sales events effectively.
  • Implement process improvements within the ERP system to streamline repetitive administrative tasks.

To Apply, please create your profile at air.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at ILOILO CITY. 

Good luck and God Bless!