Job Description
The Customer Success & Product Support Admin is integral to delivering exceptional support to our students, members, and customers while assisting in the development and delivery of our products and services. This role requires a balance of customer service excellence, technical know-how, and administrative efficiency. You will help resolve inquiries, provide guidance on our offerings, and support the Operations team in various tasks.
Job Title
- Customer Success & Product Support Admin
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Proven experience in customer support or a similar customer-facing role.
- Strong English communication skills with the ability to empathize and connect with a diverse customer base.
- Detail-oriented with excellent organizational and multitasking abilities.
- Sales experience.
- Tech-savvy, with problem-solving capabilities.
- Experience with Asana, Slack, Zendesk, WordPress, Keap, Wishlist Member, LearnDash.
- Prior experience assisting small businesses.
- Experience in product development.Experience in product development.
- Familiarity with Tarot and a genuine interest in spiritual growth and self-discovery.
Job Responsibilities
- Handle billing, technical, and administrative inquiries via various channels, including CRM, phone, live chat, and social media.
- Engage with potential customers, understand their needs, and recommend Biddy Tarot products that best meet those needs.
- Manage and prioritize a high volume of customer interactions, ensuring each one is handled with professionalism and care.
- Follow, update, and create process documentation, continually making recommendations for improvements.
- Maintain a comprehensive understanding of our products and services to provide accurate and effective support.
- Assist in the creation, testing, and refinement of new products and services, ensuring they meet customer expectations.
- Collaborate with the team to ensure that customer feedback is integrated into product design and improvements.
- Help coordinate and manage logistics for both digital and physical products, including delivery and shipment processes.
- Support the team in maintaining high standards of quality and consistency across all products.
- Troubleshoot technical issues related to products and services, providing timely solutions to customers.
- Collaborate with other Operations team members to ensure seamless execution of departmental goals.
- Participate in team meetings, contributing ideas and updates on customer support and product development activities.
- Assist in the preparation of reports and documentation related to customer support and product development.
- Provide administrative support to the Operations team, including scheduling, file management, and communication tasks.
- Act as a liaison between customers and the product development team, ensuring clear communication and timely resolution of issues.
Good luck and God Bless!