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Customer Success Partner

Job Description

Do you love solving problems, helping people succeed, and building genuine relationships with customers? Are you the kind of person who stays calm under pressure and genuinely cares about making someone’s day better? If so, we might have the perfect opportunity for you.

We’re looking for an Customer Support Partner to join our small but mighty team at Relab. This is a role with real impact—you’ll be the voice of support for some of New Zealand’s biggest real estate agencies, helping them use our platform every day.

Job Title

  • Customer Success Partner

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • The attitude stuff (this is what really matters):
    • You genuinely care about helping people and making their day better.
    • You’re a problem-solver who doesn’t give up when things get tricky.
    • You stay calm under pressure and can juggle multiple priorities.
    • You’re proactive—you don’t wait to be told what needs doing.
    • You love learning new things and aren’t intimidated by technology.
    • You’re a team player who’s happy to help wherever needed.
  • The practical stuff:
    • 1-2 years in customer support or a similar role (we’ll train you on the rest).
    • Great written and spoken English—you’ll be emailing and video calling NZ customers.
    • Comfortable with technology and learning new systems (we currently use a ticketing platform to manage support).
    • Able to work 4AM-1PM PH time consistently.
  • Nice to have (but we’ll teach you if you don’t):
    • Experience with ticketing systems or SaaS platforms.
    • Background in B2B or enterprise customer support.
    • Real estate or property tech experience.
Job Responsibilities
  • Responding to customer support tickets and being the friendly voice they can count on.
  • Troubleshooting platform issues—sometimes you’ll fix them, sometimes you’ll work with our dev team.
  • Running training sessions virtually to help new users get up to speed.
  • Keeping customers in the loop—nobody likes being left hanging, so you’ll update them proactively.
  • Spotting patterns and flagging issues that could be bugs or opportunities to improve.
  • Creating help guides and videos when you notice common questions coming up.
  • Being flexible—while supporting customers is your priority, you may need to help other teams when things get busy.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY. 

Good luck and God Bless!