Job Description
At Relab, we’re dedicated to empowering buyers, sellers, and property professionals with cutting-edge property data solutions. As we aim to double our revenue this year, we’re expanding our team to ensure our customers have the best possible experience. To support this growth, we’ve created a new role focused on customer onboarding, early product adoption, and customer retention.
We are seeking a highly motivated and customer-focused Onboarding Specialist to join our Customer Success team. This role is critical in ensuring a seamless onboarding experience for new customers, driving product adoption, and providing exceptional support across our suite of property data tools. You will be the primary point of contact for new clients, guiding them through the setup process, training them on our products, and addressing any support needs.
Job Title
- Customer Success Onboarding Specialist
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Proven experience in customer success, onboarding, or a similar role, preferably in a tech or SaaS environment.
- Strong understanding of property data tools, GIS mapping, or real estate technology is a plus.
- Excellent communication skills, both written and verbal, with the ability to explain complex concepts in a clear and concise manner.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency with CRM systems and customer support tools.
- Strong problem-solving skills and a proactive approach to customer service.
Job Responsibilities
- Manage the onboarding process for new CMA (Comparative Market Analysis) customers, ensuring a smooth and successful transition to our platform.
- Receive and accurately replicate customer CMA templates using our internal design tool.
- Act as the primary expert for our CMA product, providing comprehensive support across all our property data tools, including GIS mapping and prospecting products.
- Respond promptly to customer inquiries via email and chat, ensuring issues are resolved efficiently and effectively.
- Maintain accurate and up-to-date records in our CRM system.
- Conduct live training sessions to help customers maximize the value they get from our products.
- Develop and maintain a library of educational resources, including user guides, video tutorials, and webinars, to support ongoing customer education.
- Stay informed about the latest updates and features across our product suite.
- Ensure that all support materials and customer communications are updated to reflect new product developments and enhancements.
Good luck and God Bless!