Job Description
We are seeking an enthusiastic and detail-oriented Customer Service Specialist to join our team. This is an intermediate-level, transaction-heavy role, focused primarily on order and quote entry. You will be responsible for handling a high volume of complex data and pricing tasks with accuracy and efficiency.
While the initial focus will be on non-customer-facing operations, such as back-end data entry and internal coordination, there is a clear pathway for the role to evolve into customer-facing responsibilities—including phone and email support—once the team and processes are fully established.
Job Title
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Customer Service Specialist
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Proficiency in MYOB, HubSpot, MS Office (especially Excel), and experience with courier platforms such as Machship.
- Strong attention to detail and accuracy in handling transactional data.
- Excellent organizational and time-management skills.
- A genuine interest or background in landscaping, gardening, or plant-related industries.
- Ability to work independently while collaborating effectively with a team.
- Willingness to adapt to a growing and evolving role.
Job Responsibilities
- Ensure high-quality service delivery and customer satisfaction through
proactive service management, open and interactive communication, and rapid customer response. - Keep accurate records, document customer service actions and discussions, process orders and generate quotes etc.
- Triage, track, prioritize and work with cross-functional team members to
assess and resolve issues in a timely manner. - Think outside the box, composing thoughtful, personalized responses for a variety of customer requests.
- Provide accurate, valid, and complete information by using the right
procedures and systems. - Serve as the voice of the customer and provide internal feedback on how
customers could be better served. - Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution, to convert seemingly dissatisfied customers into loyal customers.
- Work cross-functionally with colleagues to foster a strong sense of
collaboration and information sharing. - Meet or exceed both individual and team performance metrics and objectives.
- Attend team and company meetings and contribute in a positive, productive manner.
- Collaborate for operational improvement and ensure efficiencies and/or
improvements are identified and implemented. - Follow communication procedures, guidelines, and policies.
- Recognize value-added customer service opportunities and proactively help get leads to appropriate colleagues.
Good luck and God Bless!