Job Description
Marlins Swim School is dedicated to teaching swimming skills to babies through to older children. With a team of 20 staff members, we pride ourselves on providing a warm, friendly, and professional environment. We are looking for a dynamic Customer Service Representative to join our team and be the first point of contact for our clients, visitors, and employees.
Job Title
- Customer Service Representative
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Excellent English communication skills, both verbal and written.
- Professional appearance and demeanor.
- Strong organizational and time management abilities.
- Basic computer skills, including proficiency with Google Docs and Apple Mac.
- Eagerness to learn and a proactive attitude.
- Ability to handle sensitive information with discretion.
- Friendly and welcoming personality.
- Virtual Assistant experience is a plus.
- Good time management skills.
- Ability to take the initiative and be a fast learner.
- High-level experience in customer service, sales, and receptionist duties.
- Tech-savvy with creative problem-solving skills.
- Understanding of the progression of swimming is beneficial.
- Familiarity with 3CX, iClass Pro, and monday.com is a plus.
Job Responsibilities
- Answer and direct phone calls using 3CX.
- Handle phone inquiries, providing information and assistance to customers.
- Manage customer service emails and inquiries.
- Follow up with clients, ensuring their needs are met and concerns addressed.
- Serve as a receptionist, greeting visitors warmly.
- Assist with scheduling appointments and managing calendars.
- Organize and manage file storage using Dropbox, G Suite, and Google Drive.
- Perform data entry tasks in Microsoft Office and Google Docs.
- Create PowerPoint and Keynote presentations.
- Convert, split, and merge PDF documents.
- Document internal processes and procedures using 1Brain.
- Assist with social media management, including graphic design and content creation.
- Edit videos using tools like Canva and Premier Pro.
- Filter and sort incoming emails, manage general inquiries, and update CRM contacts.
- Provide support to various departments as requested, including online research and project management.
Good luck and God Bless!