Job Description
Voyager Tennis is a leading organization dedicated to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Melbourne, and Singapore. We pride ourselves on our commitment to excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.
As a Customer Service Operator, you will play a vital role in ensuring outstanding customer service across all Voyager Tennis locations. You will manage customer inquiries via email, text, and phone, provide accurate information about our products and services, and promote participation in our programs. Your efforts will be key to fostering a positive experience for our clients and staff, enhancing customer satisfaction, aiding in customer retention, and driving new sales.
Job Title
- Customer Service Operator
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Strong communication skills and a customer-oriented mindset.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in a customer service role, preferably within a sports or recreational environment.
- Experience in sales and/or customer retention.
- Familiarity with customer management systems (such as InTennis or Classhub) is a plus.
- A passion for tennis or sports is desirable.
- Flexible to work 12 NN to 8 PM, 8 AM to 4 PM or 9 AM to 5 PM, Weekdays and some Saturdays and Sundays
Job Responsibilities
- Provide exceptional customer service through various communication channels (email, phone, text).
- Respond promptly to all inquiries, prioritizing new inquiries and sales opportunities.
- Administer and manage our CRM systems (InTennis & Classhub) across all locations.
- Maintain an organized and updated client database, ensuring all personal data is accurate.
- Drive sales by promoting coaching trials, conducting trial follow-ups, and encouraging the purchase of equipment, court hire, and other key services.
- Handle customer complaints professionally, working with the Head of Sales & Customer Experience to resolve issues.
- Ensure accurate invoicing, registration pack updates, and class attendance records.
- Uphold company values of excellence, integrity, and fun in all interactions.
Good luck and God Bless!