Job Description
We are seeking a detail-oriented and proactive Virtual Customer Service & Data Entry Assistant to support our existing customer service team. This full-time role involves handling customer inquiries, processing data accurately, and assisting with the creation and refinement of standard operating procedures (SOPs) to improve workflow efficiency. The ideal candidate is highly organised, tech-savvy, and comfortable working in a fast-paced remote environment.
Job Title
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Customer Service & Data Entry Assistant
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Previous experience in customer service, data entry, or administrative support.
- Strong familiarity with CRM software (HubSpot experience is a plus).
- Ability to handle phone and chat communications professionally using 3CX or similar phone systems.
- Quick learner with the ability to adapt to new software tools (Graycorp experience is beneficial but not required).
- Excellent attention to detail and accuracy in data entry.
- Strong written and verbal communication skills.
- Ability to work independently, manage time effectively, and meet deadlines.
- Experience in developing SOPs or process documentation is a plus.
Job Responsibilities
- Provide administrative and data entry support to the customer service team.
- Accurately input and manage customer information in HubSpot, 3CX and Graycorp software systems.
- Assist in responding to customer inquiries via phone, email, and chat, ensuring a high level of service.
- Collaborate with the team to document and refine SOPs for customer service processes.
- Monitor customer interactions and data entries for accuracy and compliance with company policies.
- Identify opportunities for process improvements and assist in implementing them
- Support team members with administrative tasks as needed.
Good luck and God Bless!