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Control Room Operator

Job Description

We are seeking a reliable and detail-oriented Control Room Operator to monitor operations and manage stakeholder communications. This role involves handling customer and client enquiries, coordinating incident responses, and maintaining accurate records. The ideal candidate is proactive, calm under pressure, and capable of multitasking in a fast-paced environment while delivering excellent customer service.

Job Title

  • Control Room Operator

Work Schedule
  • Graveyard Shift
Job Qualifications/Requirements
  • Experience: Previous experience in customer service, monitoring, control room operations, security, or dispatch is preferred but not required.
  • Communication: Strong written and verbal communication skills.
  • Technical Skills: Basic to intermediate computer proficiency and the ability to navigate multiple systems simultaneously.
  • Soft Skills: High attention to detail, strong problem-solving abilities, and the capacity to remain professional during high-pressure situations.
  • Work Ethic: Reliable, accountable, and a team-oriented mindset.
  • Flexibility: Ability to work independently and commit to a rotating shift schedule.
Job Responsibilities
  • Monitoring: Manage daily operational activities via internal systems, alarms, cameras, and communication platforms.
  • Incident Management: Respond promptly to alerts and enquiries; escalate urgent matters according to company protocols.
  • Coordination: Liaise with clients, tenants, security personnel, technicians, and internal teams to ensure smooth operations.
  • Documentation: Maintain accurate logs, reports, and documentation of all incidents, requests, and actions taken.
  • Customer Service: Provide professional and timely support via phone, email, and other channels.
  • Dispatch: Perform dispatch duties and coordinate resources when required.
  • Shift Handovers: Assist team members by providing clear, detailed updates during shift transitions.
  • Compliance: Follow all company procedures, policies, and regulatory requirements at all times.
  • Support: Assist the team with administrative tasks to maintain service quality and operational efficiency.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!