Job Description
We are seeking a seasoned, highly organized Clinic Administrator to serve as the central hub of our operations. This role is pivotal in managing the intersection of patient care, clinical consultation, and pharmaceutical fulfillment. As the “voice of the clinic,” you will ensure a seamless experience across our pharmacy, orders, and clinical departments.
Job Title
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Clinic Administrator
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Experience: Minimum of 2+ years in a clinic administration or medical coordination role.
- Technical Stack: Proficiency in Google Workspace, Ontraport, Halaxy, and Dialpad. While experience in these specific tools is highly desirable, we are willing to train the right candidate.
- AI Proficiency: A strong understanding of how to leverage AI tools to optimize workflows, assist in drafting communications, and improve efficiency.
- The “Happy Clinic” Fit: An exceptionally accommodating, empathetic, and patient-centric communication style.
- Industry Knowledge: Basic understanding of pharmaceutical terminology and Australian healthcare privacy standards (or a willingness to learn rapidly).
- Autonomy: Proven ability to work independently in a virtual environment while managing high-pressure situation.
Job Responsibilities
- Clinical Liaison: Act as the primary bridge between patients and doctors; managing scheduling, intake forms, and pre-consultation inquiries.
- Omnichannel Communication: Manage high-volume inquiries via calls, emails, and live chat (Dialpad), maintaining an accommodating and professional demeanor at all times.
- Pharmacy & Order Oversight: Coordinate with the pharmacy to track prescription status and explain dispensing timelines. Oversee the end-to-end order flow to ensure records are updated and shipping issues are resolved promptly.
- Marketing & Admin Support: Assist with marketing initiatives, specifically drafting engaging emails and newsletters to keep our patient community informed and connected.
- Issue Triage: Efficiently categorize and route complex issues to the appropriate department (Pharma, Orders, or Clinical) to ensure zero lag in patient care.
Good luck and God Bless!