Job Description
Join our amazing team as a Client Relations Specialist and utilize your customer service and administrative support skills to assist potential clients in achieving their dream properties.
Job Title
Client Relation Specialist
Work Schedule
- Day shift
Job Qualifications/Requirements
- Minimum of 2 years in a customer service role, with high-level training preferred.
- A diploma or degree in business administration, communication, or a related field is advantageous.
- Proficient in using VoIP systems and customer service software.
- Strong skills in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Salesforce, HubSpot).
- Excellent written and verbal communication in English.
- Strong interpersonal skills to engage clients effectively.
- Exceptional attention to detail, ensuring accurate documentation and follow-ups.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Ability to handle client concerns and resolve issues promptly and professionally.
- Proven experience working within a team and coordinating tasks with colleagues and managers.
- Familiarity with social media platforms for client interaction and engagement.
- Experience in the real estate, property management, or related industries is highly desirable.
- Experience using project management tools like Trello or Asana.
- Familiarity with social media platforms for client interaction and engagement.
- A fast and reliable internet connection for smooth phone and online communication.
Job Responsibilities
- Being the first touchpoint for potential clients needing assistance with their dream properties
- Managing our phone systems, greeting clients, and assisting with inbound inquiries
- Booking initial phone consultations for potential clients to speak with our property specialists
- Monitoring and responding to inquiries via our online messaging systems
- Providing administrative support to the business including ad-hoc tasks as directed by the Operations Manager
Good luck and God Bless!