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Administrative Support Assistant

Job Description

An Australian-based company seeking an Admin Assistant & Customer Service team member to join our growing team and support the continued growth of our education business.

Assist with the sales, customer service, and administrative functions associated with education courses and publications offered.

Job Title

  • Administrative Support Assistant

Work Schedule
  • Day Shift
Job Qualifications/Requirements

  • Excellent English language skills, both written and verbal.

  • Excellent customer service and interpersonal skills.

  • Strong communication skills with the ability to build rapport with customers.

  • Previous experience in sales, customer service, education, administration, or a similar role.

  • Proven experience converting sales from both cold calls and warm leads.

  • A confident and professional telephone manner.

  • Strong attention to detail and accuracy when handling customer and student information.

  • Excellent organisational and time-management skills, with the ability to manage multiple tasks and priorities.

  • Strong computer skills and confidence using databases, Microsoft Office, and other administrative tools.

  • A proactive, positive, and customer-focused attitude.

  • Ability to work independently and as part of a team.

Job Responsibilities

  • Respond to customer enquiries promptly and professionally, ensuring a high level of customer service.

  • Contact prospective and existing customers to promote upcoming courses and convert enquiries into enrolments.

  • Follow up warm leads and conduct outbound calls to prospective customers.

  • Identify customer needs and provide accurate information regarding courses, enrolment processes, fees, dates, and requirements.

  • Follow up outstanding enquiries, enrolments, payments, and customer requests.

  • Assist with the administration and coordination of the client’s courses.

  • Provide general administrative support to the team as required.

  • Ensure the company database is regularly updated and that customer and course information is accurate and complete.

  • Collect, check, and accurately enter student and customer information into the company database.

To Apply, please create your profile at air.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!