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Accounts Support & Billing Specialist

Job Description

This vital, client-facing role reports directly to the General Manager, acting as the primary transactional and operational support pillar for our financial workflows. You will take full ownership of accounts payable, accounts receivable, and payroll. This is a long-term position in a steadily expanding enterprise, offering clear career progression into a Senior Team Leader or Trainer role as our offshore support team scales.

Job Title

  • Accounts Support & Billing Specialist

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Experience: Minimum of 3+ years of proven experience in an Accounts Payable, Accounts Receivable, or Payroll position.
  • Software Proficiency: Demonstrated hands-on experience using cloud-based accounting software (Xero) and payroll platforms (Employment Hero). Competency in Microsoft Office (Excel and Outlook) is required.
  • Communication Skills: Exceptional written and spoken English fluency with a highly polished, professional demeanor suitable for managing premium corporate and private client interactions.
  • Problem-Solving & Accuracy: High data entry accuracy with strong transactional problem-solving skills to resolve billing disputes and correct payment entries.
  • Work Style: Highly organized with zero-error standards, excellent time management, and the ability to thrive and meet strict deadlines in a fast-paced environment.
  • Nice-to-Haves: Previous experience supporting clients in the AEST time zone, or foundational exposure to hospitality, catering, event coordination, or logistics workflows.
Job Responsibilities
  • Accounts Payable (AP):
    • Process, code, and accurately enter supplier invoices into Xero.
    • Match purchase orders to invoices and delivery dockets.
    • Schedule timely payment runs to maintain excellent supplier relationships.
    • Reconcile supplier statements and proactively resolve any discrepancies.
    • Manage the dedicated AP email inbox and respond to supplier inquiries.
  • Accounts Receivable (AR):
    • Generate and dispatch client invoices punctually.
    • Monitor debtors, send statement reminders, and execute the collections/escalation process for overdue accounts.
    • Allocate incoming payments and perform daily reconciliation against invoices in Xero.
    • Process customer credit card payments and issue formal receipts.
    • Manage the AR email inbox and collaborate with the sales/events team to resolve billing disputes.
  • Payroll & Administration:
    • Process fortnightly payroll for full-time and casual staff within Employment Hero.
    • Handle employee onboarding and maintain up-to-date staff records.
    • Review and approve employee timesheets, allocating hours to correct cost centers.
    • Act as the primary point of contact for staff payroll queries.
    • Complete daily bank account reconciliations in Xero.
    • Compile and track daily, weekly, and monthly metrics regarding customer orders, service volumes, and core accounting data.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY,TANJAY CITY, OR ILOILO CITY. 

Good luck and God Bless!