Job Description
We are seeking a detail-oriented and proactive Warranty Support Officer to join our dynamic team. The ideal candidate will manage warranty repair processes, from preparing quotes to ensuring repairs are completed efficiently and effectively. This role requires excellent organizational skills, technical knowledge, and the ability to work collaboratively with both internal teams and external suppliers.
Job Title
- Warranty Support Officer
Work Schedule
- Dayshift
Job Qualifications/Requirements
- Ability to absorb technical information related to vehicle manufacture, building, or workshop environments.
- Prior experience in these industries is highly advantageous.
- Proven ability to manage multiple tasks and maintain momentum across numerous jobs simultaneously.
- Strong written and verbal communication skills for effective liaison with the Service team and suppliers.
- Keen attention to detail to ensure accuracy in quotes and administrative tasks.
- Ability to proactively address issues and find solutions to ensure smooth warranty processes.
- Previous experience in a similar role, particularly in vehicle manufacture, building, or workshop environments.
- Proficiency with office software, including spreadsheets and calendar management tools.
- Strong organizational and time-management skills.
Job Responsibilities
- Review photographs and other relevant documentation to prepare accurate warranty repair quotes.
- Work closely with the Service team to verify the accuracy and completeness of quotes.
- Submit warranty repair quotes to the appropriate suppliers and follow up as necessary.
- Keep an organized calendar to track outstanding warranty responses and ensure timely follow-up.
- Once authority and parts are received, prompt the Service team to schedule repair appointments for customers.
- Ensure all administrative tasks are completed, including closing and invoicing Repair Orders and accounting for parts.
Good luck and God Bless!