We're Hiring

Virtual Assistant Support

Job Description

We are looking for VA Support to provide comprehensive support. The Wrkpod VA Support will be responsible for assisting users with various tasks, troubleshooting technical issues, and ensuring a smooth experience for the Virtual Assistant. The ideal candidate should be detail-oriented, proactive, and possess excellent communication skills. This position offers an exciting opportunity to be part of a dynamic team in a fast-paced environment.

Job Title
  • Virtual Assistant Support
Work Schedule
  • Dayshift
Job Qualifications/Requirements
  • Proven experience as an Administrative Support
  • Excellent communication skills, both written and verbal, with a strong command of English.
  • Proficiency in using Asana, CRM systems, and other customer support tools.
  • Strong problem-solving skills with the ability to think critically and troubleshoot technical issues effectively.
  • Ability to work independently with minimal supervision and manage multiple tasks simultaneously.
  • Detail-oriented with a focus on delivering high-quality service and exceeding customer expectations.
  • Flexibility to work non-traditional hours, including evenings and weekends, as needed.
Job Responsibilities
  • Provide prompt and effective Support to WrkPod Virtual Assistants via email, chat, and other communication channels.
  • Assist newly hired Virtual Assistants with onboarding and 1st Day setup
  • Troubleshoot technical issues and escalate complex problems to the appropriate department for resolution.
  • Collaborate with the development team to identify bugs, glitches, and usability issues, and provide feedback for continuous improvement.
  • Maintain up-to-date knowledge of Wrkpod features, updates, and new releases.
  • Conduct Monthly Surveys and Analyze feedback to identify trends and patterns for improving user experience.
  • Coordinate with other team members to ensure timely resolution of user inquiries and issues.
  • Perform administrative tasks and other duties as assigned by the management team.
  • Take charge of procuring and ordering equipment and supplies from suppliers
  • Coordinate with suppliers for equipment needs, including hardware, software, and other technologies required for Wrkpod operations.
  • Oversee the process of transferring equipment from suppliers to the office and ensure proper handling and organization of items.
  • Monitor and maintain inventory levels of equipment and supplies, ensuring adequate stock is available for the smooth operation
  • Develop and update SOPs for equipment procurement, handling, and maintenance to streamline processes and ensure consistency.
  • Collaborate with the finance department to manage budget allocation for equipment procurement and office needs, ensuring cost-effectiveness and adherence to financial guidelines.
  • Maintain documentation and records related to equipment procurement, warranties, and service agreements for reference.

To Apply, please create an account at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, NEGROS ORIENTAL

Good luck and God Bless!