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VA/Telemarketer

Job Description

We are seeking a proactive and customer-oriented Virtual Assistant / Telemarketer to support our sales and customer service operations. The ideal candidate will be responsible for handling inbound and outbound communications, managing leads, and ensuring a positive experience for customers through professional support and follow-ups. This role requires excellent communication skills, attention to detail, and the ability to meet performance targets.

Job Title

  • VA/Telemarketer

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Proven experience as a Virtual Assistant, Telemarketer, or in a customer service/sales role.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with CRM systems and customer support platforms.
  • Ability to handle objections and resolve customer concerns professionally.
  • Goal-driven, self-motivated, and able to work independently.
  • Strong attention to detail and accuracy in data entry and record-keeping.
Job Responsibilities
  • Answer incoming enquiries from prospective customers via email, phone, online chat, social media.
  • Live chat support
  • Monitoring Facebook Inbox
  • Handling basic customer concerns.
  • Schedule appointments to call back.
  • Make a call to generate leads from a provided list.
  • Looking after the blank leads and assigned emails inboxes.
  • Booking Trial/Rescheduling Trial
  • Call or follow up with sales leads generated by the marketing team and effort.
  • Use scripts to provide information about our service’s features, prices etc. and present their benefits.
  • Ask pertinent questions to understand the customer’s requirements.
  • Persuade the customer to buy by demonstrating how our services meet their needs.
  • Record the customer’s personal information accurately in our CRM.
  • Deal with complaints or doubts to safeguard the company’s reputation.
  • Go the “extra mile” to meet KPI.
  • Keep records of calls and sales and record useful information in our CRM.
  • Assisting current customer with their inquiry.
  • Assisting the allocated centres with calls and emails.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!