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Technical Support & Onboarding Specialist

Job Description

Awesomate.ai provides managed n8n hosting with enterprise-grade infrastructure and AI-driven automation tools. We are seeking a high-level n8n Technical Support & Onboarding Specialist to be the primary technical touchpoint for our subscribers. This is a specialized role for an automation expert who can navigate complex API architectures and guide non-technical business owners through sophisticated setups via live remote sessions. You will be responsible for the full lifecycle of a client’s technical success, from initial credential configuration to building custom AI-integrated workflows.

Job Title

  • Technical Support & Onboarding Specialist

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • n8n Mastery: Proven experience building, debugging, and optimizing complex multi-step workflows, including sub-workflows and error handling.
  • Technical Architecture: Deep understanding of RESTful APIs, OAuth 2.0, Webhooks, and HTTP request node mastery.
  • Data & Code: Expert-level JSON literacy (manipulating nested payloads) and advanced JavaScript skills for use within n8n Code nodes.
  • AI Knowledge: Experience configuring AI nodes, building RAG pipelines, and working with vector databases like Pinecone.
  • Communication: Exceptional spoken and written English, with the ability to explain “deep-tech” concepts to business owners with patience and clarity.
  • Problem Solving: A systematic approach to troubleshooting malformed payloads, rate limits, and credential expiry.
  • Technical Stack: Familiarity with Google Workspace (OAuth setup), TeamViewer, Teamwork Desk, and Loom.
Job Responsibilities
  • Client Onboarding (40%): Lead TeamViewer calls to guide clients through Google OAuth 2.0 screens, API key generation, and initial personal AI agent configuration.
  • Workflow Engineering (30%): Design and build custom n8n workflows; implement RAG pipelines using Pinecone and Gemini/OpenAI; and diagnose root causes for workflow failures.
  • Tiered Support (20%): Manage the Teamwork Desk ticketing system, ensuring same-day resolution for Pro/Plus members and maintaining strict SLA response times.
  • Documentation (10%): Create client-facing video walkthroughs (Loom) and internal SOPs to document recurring technical solutions and setup procedures.
  • Infrastructure Liaison: Monitor instance health and escalate hosting or Kubernetes-level issues to the engineering team.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE  CITY.

Good luck and God Bless!