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Site Administration Officer

Job Description

The Site Administration Officer is responsible for overseeing the daily operations of the WrkPod Dumaguete facility. This includes managing facility operations, ensuring a productive and compliant workplace, and monitoring the performance and productivity of direct service Virtual Assistants & Professionals (VA-Ps) and WrkPod’s own staff delivering managed concierge services.

The role ensures seamless coordination between operational, administrative, and client-service functions.

Job Title

  • Site Administration Officer

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Minimum 3 years of experience in administrative or operational roles, preferably in a BPO or facilities management environment.
  • Experience supervising teams and managing service delivery to contractual agreements.
  • Leadership: Strong ability to lead and motivate teams.
  • Organisational Skills: Excellent at managing multiple tasks and priorities.
  • Problem-Solving: Proactive in identifying and resolving challenges effectively.
  • Communication: Outstanding verbal and written communication skills.
  • Client Focus: Strong commitment to meeting and exceeding client expectations.
  • Technical Proficiency: Familiarity with office management systems, productivity tools, and reporting software.
Job Responsibilities
  • Site Facility Operations:
    ● Ensure the site is well-maintained, safe, and compliant with health and safety regulations.
    ● Coordinate repairs, maintenance, and upgrades in collaboration with the Facilities Supervisor.
    ● Coordinate activities between various contractors and subcontractors.
    ● Develop project plans and schedules.
    ● Ensure that project milestones are met.
    ● Manage labor, materials, and equipment on site.
    ● Manage site-specific budgets for facility-related expenses.
    ● Monitor construction processes to ensure quality standards are met.
    ● Conduct regular inspections to ensure compliance with specifications and regulations.
    ● Track expenses and report on financial performance.
    ● Identify cost-saving opportunities without compromising quality.
    ● Serve as the main point of contact for clients, contractors, management, and stakeholders.
  • Staff Oversight:
    ● Monitor the productivity and performance of direct service VA-Ps and WrkPod staff in close association with the HR Manager, Training Manager & Concierge Lead and Concierge Services Manager.
    ● Provide guidance, support, and resources to help team members meet their KPIs.
    ● Implement strategies to foster a positive, collaborative, and high-performing work environment.
  • Operational Management:
    ● Ensure daily site operations align with WrkPod’s organisational goals and client service commitments.
    ● Address operational challenges promptly and escalate issues to the Operations Manager when necessary.
  • Client Service Support:
    ● Assist the Concierge Services Manager with client queries and concerns related to site operations.
    ● Collaborate with the HR and the Concierge Services Department to ensure seamless delivery of concierge services.
    ● Implement feedback from clients to improve service delivery and site efficiency.
  •  Compliance & Reporting:
    ● Maintain accurate records related to site operations, staff attendance, and performance.
    ● Ensure compliance with WrkPod policies and applicable regulations.
    ● Prepare regular reports for the Operations Manager and Concierge Services Manager on site performance, staff productivity, and operational challenges.
  • Team Coordination & Training:
    ● Assist the HR and Concierge Services Department with onboarding and training programs for new staff.
    ● Conduct regular team meetings to communicate organisational updates and address concerns.
    ● Identify skill gaps and recommend development initiatives to the HR and Concierge Services Departments to enhance team performance.
  • Emergency & Contingency Management:
    ● Oversee the implementation of emergency response and safety protocols at the site.
    ● Conduct regular safety inspections and training sessions.
    ● Address any safety issues or incidents promptly.
    ● Coordinate contingency plans to ensure minimal disruption to operations during emergencies.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!