Job Description
The Service coordinator establishes and maintains relationships with our clients and links their requirements to appropriate allied health professionals. They will help plan appointments, keep records, roster health professionals and ensure that our clients receive exceptional and timely health care.
Job Title
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Service Coordinator
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Experience in customer services role.
- Proven track record in a similar role.
- Strong administration, organisational and communication skills.
- Proficient in the use of a PC, including the use of software and systems.
- Experience in rostering (desirable).
- Have a passion for health and well-being.
- Excellent written and verbal communication skills.
- Be dedicated to the clients and their needs.
- Be a good listener and people person.
- Have good organisational and leadership skills.
- Must be a flexible, team player.
Job Responsibilities
- Client support / Customer service:
● Liaise with clients, their guardians, and where appropriate family members as required.
● Assessing the service needs of clients and linking them to the appropriate resources and providers.
● In-bound and out-bound phone calls to establish and maintain relationships with internal stakeholders and our clients, helping to build trust and rapport.
● Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
● Scheduling appointments for clients, answering phones and tracking clients’ service records.
● Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
● Evaluating the quality of all services and identifying areas that need improvements.
● Following up with clients regularly to assess and ensure their satisfaction.
● Responding to complaints and resolving issues or matching clients with better services. - Support office:
● Development and implementation of staff work schedules/rosters.
● Ensuring therapist rosters are scheduled, full and completed in a timely manner including data entry.
● Work effectively with Support Office staff and team members
● Meet regularly with management to provide reports and statistics as required.
● Assist with rostering around leave requirements of allied health processionals.
● Maintain records to ensure client profiles are up to date.
● Work effectively within the support office to deliver excellent customer service. - Administration:
● Follow up: new clients to secure ongoing bookings whenever possible.
● Ensure all new and existing clients have a complete OHS form.
● Upload all health forms to client files.
● Ensure any client feedback is uploaded into the client profile.
● Confirm client appointments daily.
● Liaise with allied health professionals to confirm appointments. - General:
● Perform other duties and responsibilities as required by the Clinical Services Integration Manager from time to time;
● Contribute to the achievement of the TCMM strategy through participation in special initiatives and programs;
● Build the skills and capabilities of self and others;
● Comply with TCMM policies and procedures at all times;
● Demonstrate behaviours in accordance with TCMM’s values of Commitment, Respect, Service, Trust and Care.
Good luck and God Bless!