Job Description
The Service Coordination Admin Support role is responsible for managing client interactions, scheduling appointments, maintaining records, and supporting the efficient coordination of allied health professionals. The ideal candidate will possess strong organizational skills, attention to detail, and a commitment to delivering outstanding customer service.
Job Title
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Service Coordination Admin Support
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Experience in a customer service or administrative role.
- Strong communication and interpersonal skills.
- Excellent organizational and record-keeping abilities.
- Proficiency in computer software and systems.
- Ability to work independently and collaboratively in a team.
Job Responsibilities
- Liaise with clients, their guardians, and where appropriate family members as required.
- Assessing the service needs of clients and linking them to the appropriate resources and providers.
- In-bound and out-bound phone calls to establish and maintain relationships with internal stakeholders and our clients, helping to build trust and rapport.
- Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
- Scheduling appointments for clients, answering phones and tracking clients’ service records.
- Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
- Evaluating the quality of all services and identifying areas that need improvements.
- Following up with clients regularly to assess and ensure their satisfaction.
- Responding to complaints and resolving issues or matching clients with better services
- Development and implementation of staff work schedules/rosters.
- Ensuring therapist rosters are scheduled, full and completed in a timely manner including data entry.
- Work effectively with Support Office staff and team members.
- Meet regularly with management to provide reports and statistics as required.
- Assist with rostering around leave requirements of allied health processionals.
- Maintain records to ensure client profiles are up to date.
- Work effectively within the support office to deliver excellent customer service.
- Follow up: new clients to secure ongoing bookings whenever possible.
- Ensure all new and existing clients have a complete OHS form.
- Upload all health forms to client files.
- Ensure any client feedback is uploaded into the client profile.
- Confirm client appointments daily.
- Liaise with allied health professionals to confirm appointments.
- Perform other duties and responsibilities as required by the Clinical
- Services Integration Manager from time to time.
- Contribute to the achievement of the TCMM strategy through participation in special initiatives and programs.
- Build the skills and capabilities of self and others.
- Comply with TCMM policies and procedures at all times.
- Demonstrate behaviours in accordance with TCMM’s values of
- Commitment, Respect, Service, Trust and Care.
Good luck and God Bless!