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Senior Technical Lead

Job Description

We’re on the lookout for a Senior Technical Lead—a hands-on, sharp-minded problem solver who thrives on both the technical and people sides of IT. You’re the MacGyver of your team, equally comfortable writing PowerShell scripts as you are coaching junior techs. This role blends leadership, technical escalation, client interaction, and process ownership into one dynamic position.

Job Title

  • Senior Technical Lead

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Proven experience in a senior technical support role, preferably in an MSP or IT services setting.
  • Strong knowledge of Windows 10/11, Windows Server, Active Directory, and Office 365 administration.
  • Working knowledge of DNS, DHCP, MX records, SPF/DMARC, and email tracing.
  • Familiarity with PowerShell scripting and endpoint security tools.
  • Exposure to macOS and a willingness to explore and troubleshoot unfamiliar systems.
  • Experience with project management tools and helpdesk systems (e.g., SuperOps, ConnectWise, Autotask).
Job Responsibilities
  • Leadership & Team Management:
    ● Supervise and mentor the technical support team, providing guidance, support, and professional development.
    ● Lead by example—be the go-to escalation point for complex tickets and projects.
    ● Promote a culture of ownership, curiosity, and continuous learning.
  • Helpdesk & Client Support:
    ● Manage the helpdesk ticketing system and ensure effective triage, prioritisation, and resolution of tickets.
    ● Answer and resolve incoming support requests—phone, email, or ticket-based—with a calm and confident tone.
    ● Provide L2-L3 support across desktop, server, and cloud environments.
  • Project & Process Ownership:
    ● Assist and/or lead technical projects, coordinating with stakeholders and internal resources.
    ● Assist in scoping, designing, and deploying IT solutions, both commercially and technically.
    ● Improve systems and workflows proactively by identifying recurring problems and bottlenecks.
  • Documentation & Knowledge Sharing:
    ● Document solutions, processes, and SOPs clearly and share knowledge with the team to lift collective capability.
    ● Prepare regular reports on ticket trends, resolution times, and client satisfaction.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!