We're Hiring

Senior Client Support Assistant

Job Description

Sono School Of Music is an industry leader in private music education based in Brisbane, Australia. We are a growing, dynamic, and service-focused business. As a Senior Client Support Assistant at Sono School Of Music, you will serve as the first point of contact for our clients, prospective clients, and employees. Your role is critical in creating a positive and lasting first impression while providing our clients with a high level of ongoing support. This is a diverse and sometimes challenging role, providing opportunities for growth and skill development.

Job Title
  • Senior Client Support Assistant
Work Schedule
  • Dayshift
Job Qualifications/Requirements
  • Bachelor’s degree or equivalent in any field.
  • At least five years experience in a similar role: administration/customer service/reception/sales.
  • Excellent interpersonal and communication skills.
  • High level of English proficiency, both verbal and written.
  • Professional appearance and demeanor.
  • Strong organizational and time management abilities with a strong work ethic.
  • Basic computer skills, including proficiency with Google Workspace (Calendar, Gmail, Drive, etc)
  • Eagerness to learn and a proactive attitude.
  • Ability to handle sensitive information with discretion.
  • Friendly and welcoming personality.
  • A passport and the ability to travel – some training will be provided onsite in Australia
  • A love of music! Experience learning a musical instrument would be favorable, but not essential.
Job Responsibilities
  • Front Desk Management: Greet and welcome guests, clients, and employees in a friendly and professional manner.
  • Office Coordination: Assist with administrative tasks such as scheduling appointments, managing calendars, and coordinating meetings.
  • Speaking with prospective clients with the goal of them engaging our services (sales)
  • Email Handling: Sort and distribute incoming mail and manage general email inquiries.
  • Phone Operations: Answer phone calls and provide support to assist clients and prospective clients with their inquiries.
  • Help to ensure client satisfaction through rapport building and resolving occasional grievances for positive business relationship outcomes.
  • Documentation: Assist with data entry and record keeping as required.
  • Ad hoc Support: Provide support to various departments as requested.

To Apply, please create an account at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, NEGROS ORIENTAL

Good luck and God Bless!