Job Description
Cleancorp is not your average cleaning company, and we’re not looking for average people. We’re a 30-year-old, multi-award-winning national company, and in 2025 we made history as the first cleaning company to be named Best Places to Work by the Australian Financial Review, (and we were in the Top 10 in 2024 too).
Why? Because we do things differently, and better. We work with some of the biggest and most recognisable brands on the planet, and they choose us because we deliver consistently high standards, with an incredible team culture that’s driven, focused and genuinely invested in excellence.
We’re not a family. We’re a championship team. You’ll be pushed. You’ll be mentored. You’ll be encouraged every single day, by managers who genuinely care and show it, not just say it. If you’re ready to step into a high-performance environment that actually walks the talk on culture, service and opportunity, this is your moment.
We are looking for a Sales and Service Coordinator who provides exceptional service and support for the Cleancorp team and delivers a high level of service for our prospective and existing clients and cleaning operatives. This role is often the first point of contact, providing welcoming, professional, and responsive service. Contributing to the effective day-to-day operations by supporting the sales and operations teams, this role is a critical conduit to ensure our business runs smoothly.
Job Title
-
Sales Coordinator
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Experience in a service industry managing a varied workload with multiple priorities and strong customer focus and administrative support.
- Advanced use of CRM systems (ideally Salesforce).
- Advanced working knowledge of MS Office (particularly Excel).
- Ability to navigate SharePoint.
- Advanced analytical skills, with the ability to source data from multiple sources and convert into a streamlined report.
- The ability to analyse, understand, and present data in its simplest form and convert it into sound commercial insights.
- Curious and learning mindset with the ability to ask questions to understand in order to deliver a story opposed to solely data.
- Graphic design experience is highly desirable but not essential.
- Must be able to multi-task at a high level — sometimes on the phone, sometimes organising a one-off job and liaising with the customer, the subbie, and our team.
- Must be detail-focused and able to learn fast.
- Great phone manner.
Job Responsibilities
- Client Service:
● Answer phones when required and respond to emails for and on behalf of the sales team.
● Monitor customer satisfaction when speaking with clients, proactively seeking feedback.
● Assist service partners with information and administrative support, directing their requests appropriately and ensuring they have the correct information to deliver on their goals.
● Facilitate the onboarding of cleaning operatives to new sites.
● Build good working relationships with service providers.
● Ensure all client data is up to date, populated accurately, and maintained in all systems.
● Manage complaints and resolution and escalate when needed. - Sales Support:
● Prepare sales reports backed up by key commercial data, reporting, analysis & insights that support and assist in the planning and activation of business initiatives.
● Provide commercial sales analytical support, identifying insights and opportunities to support the sales team with data-driven and fact-based decision-making abilities.
● Build, enhance, and update key reports on sales performance, forecasts, and competitor and market trends for the NSM to provide detailed reports to the rest of the business.
● Use data to identify trends and patterns across all market verticals, with responsibility for the analysis of business improvement areas including identifying root cause and providing recommendations for corrective actions.
● Work with the sales team to ensure all new sales opportunities are clearly identified in the sales pipeline with follow-up actions.
● Be the “ZoomInfo” champion for the Sales Team, ensuring every potential prospect identified on ZI is contacted and qualified.
(NB: initially to be done by sales team until onboarding completed.)
● Ensure all new clients are set up accurately in the required systems.
● Preparation of tender documentation – templated and bespoke.
● Maintain all customer data in Salesforce, ensuring it is accurate and that pipeline opportunities are recorded correctly.
● Prepare sales presentations for NSM/SBDM weekly meetings – so they can present on wins/losses/new prospects in a clear and succinct way.
● Make relationship calls to customers to follow up leads and website activity.
● Record and distribute minutes of sales meetings and track and monitor completion of action items.
● Book sales appointments for the sales team and help with diary coordination where required.
● Book sales team travel arrangements as required. - General:
● Diary management for National Sales Manager, General Manager, and CEO as required.
● After the onboarding process has been completed, be able to undertake and coordinate simple, one-off sales to take the pressure off the sales team’s time.
● Endeavour to take as much of the administrative work as possible off the Sales Team so that they can focus their time on doing the highest income-producing work only, instead of admin tasks.
Good luck and God Bless!