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Rental Operations Coordinator

Job Description

SparkleStay Solutions is a premier NZ-based Short-Term-Rental property management firm. We aren’t just looking for an inbox manager; we need an Operations Hub. You will be the engine room of our daily business— handling everything from high-stakes guest communication and housekeeping coordination to the critical “back-office” financial workflows in Xero. This role requires a “systems-first” mindset and the ability to manage the delicate balance between guest satisfaction and owner profitability.

Job Title

  • Rental Operations Coordinator

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Platform Expertise: Proven experience with Hostaway (or similar PMS like Guesty/Lately) and Operto/TurnoverBnB.
  • Financial Literacy: Intermediate proficiency in Xero is a high preference (must understand invoicing, bank reconciliation, and owner statements).
  • Communication: Exceptional English (written/verbal). Bonus: Mandarin language skills are highly valued.
  • Technical Savvy: Proficiency in Canva for marketing collateral and Social Media Management tools.
Job Responsibilities
  • The Daily “Pulse” (Operations):
    ● Manage the “One Software” inbox (Airbnb, Booking.com, etc.) with prompt, professional replies.
    ● Execute the 1 PM Daily Check: Verifying early check-outs via cameras and parking lodgings.
    ● Sync cleaning schedules between Hostaway and Operto to ensure zero
    missed turnovers.
    ● Lodge and track damage claims through resolution centers (Airbnb
    AirCover and booking.com).
  • Financial Administration (The Xero Workflow):
    ● Draft guest invoices and reconcile payments.
    ● Prepare and audit Fortnightly and Monthly Owner Statements.
    ● Process weekly/monthly invoicing for external cleaning clients.
  • Growth & Experience (Marketing):
    ● Maintain the “Digital Concierge”: Update guest books, house manuals, and brochures via Canva.
    ● Content Creation: Write monthly blogs and schedule social media posts (FB/IG/LinkedIn).
    ● Upsell Management: Coordinate with local tour providers to increase per- stay revenue.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, TANJAY CITY, OR ILOILO CITY. 

Good luck and God Bless!