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Pickleball Customer Support Specialist

Job Description

We are seeking a reliable and detail-oriented Pickleball Customer Support Specialist to support our growing global customer base. This is a multi-faceted role combining customer service, order processing, and ambassador onboarding.

As a key point of contact for Six Zero, you will ensure all enquiries are handled with a friendly, brand-aligned Six Zero Pickleball Pty Ltd voice and that all backend operations—from Shopify orders to ambassador setup—run seamlessly. We value someone who follows established processes but can also use their own initiative to solve problems in difficult circumstances.

Job Title

  • Pickleball Customer Support Specialist

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Experience: Previous experience in customer support or e-commerce support is essential.
  • Technical Skills: Proficiency in Shopify is highly preferred. Experience with shared inbox tools (specifically Front) is a major plus.
  • Communication: Exceptional written English skills with a focus on professional and friendly correspondence.
  • Organization: High attention to detail and the ability to manage multiple enquiries and administrative tasks simultaneously.
  • Attributes: A customer-first mindset, a proactive problem-solving attitude, and the ability to remain calm under pressure.
  • Tools: Must be comfortable using Microsoft Office and navigating shipping/tracking portals.
  • Excellent spoken English.
Job Responsibilities
  • Customer Support: Manage and respond to enquiries via Front regarding products, shipping, delivery times, and returns.
  • Order Processing: Manually create and manage orders in Shopify, ensuring accuracy in customer details, discounts, and shipping methods.
  • Ambassador Program Support: Handle the onboarding of new ambassadors, assist with program guidelines, and ensure their benefits are correctly applied and recorded.
  • Logistics Coordination: Track orders proactively and liaise with internal teams or logistics partners to resolve shipping issues.
  • Administrative Maintenance: Maintain accurate records of customer interactions and contribute to the continuous improvement of support workflows.
  • Escalation: Identify and escalate complex issues to management while ensuring the customer feels supported throughout the process.
  • Answering the phone when customers call.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, TANJAY CITY, OR CEBU CITY. 

Good luck and God Bless!